Mariam Safi
Buffalo
Summary
Dynamic Consultant with over 6 years of customer service expertise, excelling in problem-solving and team leadership. Skilled in attention to detail and fostering client relationships, I consistently deliver solutions that exceed expectations.
Process-focused Radiology Technologist with 2 years of experience in radiology and medical imaging as a student. With passion for providing excellent patient care. Skilled at performing diagnostic X-rays.
Overview
5
5
years of professional experience
Work History
Hospitality Associate (current Job)
Kaleida Health- Degraff Hospital
12.2022 - Current
- Served meals to residents in accordance with established schedules and dietary procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
Clinical Rotation
Windsong Radiology
05.2023 - 08.2023
- Organized workloads to respond quickly to workload changes.
- Processed, labeled and organized diagnostic images to match with patient records.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
Clinical Rotation
Kaleida Health Buffalo General Hospital
09.2022 - 12.2022
- Operated equipment to produce quality images of specific body parts.
- Prepared contrast materials for imaging procedures.
- Assisted in performing fluoroscopic studies
- Operated mobile scanning equipment to obtain imagery in emergency situations in ER and OR.
- Developed radiologic imagery for diagnostic purposes and prepared reports for physicians.
- Transported patients between unit rooms and scanning locations for diverse procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Costumer Service
JCPenney
12.2019 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
Clinical Rotation
Veteran Affairs Hospital
09.2021 - 05.2022
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
- Handled private and confidential information in compliance with hospital policies and procedures.
Education
Associate of Science - Radiologic Technology (ARRT Certified)
Trocaire College
Buffalo, NY05.2023
Associate of Arts - Liberal Arts And General Studies
Erie Community College
Buffalo, NY05.2019
Skills
- Customer service and assistance
- Costumer satisfaction
- Excellent ability to communicate effectively with wide range of costumers/patients
- Performing imaging examination
- Accurate Documentation
- Patient Care assessment
- Patient Information Collection
- Operating Diagnostic Equipment
- Extensive medical terminology knowledge
Timeline
Clinical Rotation
Windsong Radiology
05.2023 - 08.2023
Hospitality Associate (current Job)
Kaleida Health- Degraff Hospital
12.2022 - Current
Clinical Rotation
Kaleida Health Buffalo General Hospital
09.2022 - 12.2022
Clinical Rotation
Veteran Affairs Hospital
09.2021 - 05.2022
Costumer Service
JCPenney
12.2019 - 08.2022
Associate of Science - Radiologic Technology (ARRT Certified)
Trocaire College
Associate of Arts - Liberal Arts And General Studies
Erie Community College
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