Mariam Saifi Ludwig

• Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
• Successfully oversaw and handled all merchandising and maintenance for front end.
• Enhanced employee morale with regular team-building activities, fostering a positive work environment.
• Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
• Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
• Answered phone inquiries regarding store hours, product availability, pricing.

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Provided excellent customer service, promptly addressing inquiries and resolving issues
• Monitored stock levels and alerted management when supplies are running low or need replenishing.
• Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
• Answered phone inquiries regarding store hours, product availability, pricing.
• Maintained accurate inventory levels through regular stock checks.
• Organising merchandise on display racks according to established guidelines.

• Answered incoming calls and responded to customer inquiries.

• Assisted in the development of new administrative systems, procedures and

• anaged office supplies inventory and placed orders when necessary.

• Provided general administrative support to staff members.

• Updated databases with new employee information, job changes and

terminations.

• Monitored emails, sorted mail and distributed correspondence accordingly.

• Responded promptly to customer complaints in a professional manner.

• Answered telephones to take messages or redirect calls to appropriate

colleagues.

• Followed up with customer accounts to resolve unpaid or past due accounts.

• Checked office stock to determine supply levels and maintain inventory.

• Maintained positive working relationship with fellow staff and management.

• Displayed strong telephone etiquette, effectively handling difficult calls.

• Identified needs of customers promptly and efficiently.

• Keep working space clean and friendly atmosphere for customers

• Developed and implemented marketing strategies to promote the escape

room business.

• Organized and managed staff schedules, ensuring adequate coverage of all Conducted regular meetings with staff to discuss customer service issues

and ensure high standards are maintained.

• Monitored customer feedback on a daily basis to evaluate customer

satisfaction levels.

• Created and enforced safety policies for customers and employees in the

escape room facility.

• Managed inventory of supplies, equipment, furniture, decorations and other

materials needed for successful operations.

• Researched new methods for improving game play experience for

customers.

• Performed regular maintenance checks on all equipment used in the escape

room games.

• Provided exceptional customer service by responding promptly to inquiries,

resolving problems quickly and efficiently.

• Assisted in designing puzzles, challenges and clues that would be used in the

escape rooms.

• Scheduled and coordinated events and activities.

• Communicated with customers to convey information about events or activities.

• Greeted and welcomed gym members, visitors, and guests upon arrival.

• Handled customer inquiries in person, via telephone, or email.

• Processed membership applications and payments accurately and

efficiently.

• Provided information on class schedules, pricing plans, and available.

• Organized online bookings and processed online payments.

• Advised customers of seasonal promotions to create rapport and improve services.

• Monitored the gym floor to ensure safety regulations were followed by

patrons.

• Responded promptly to customer complaints or issues regarding the facility

or equipment.

• Managed front desk operations including scheduling appointments,

answering calls.

• Balanced cash register tills at the end of each shift according to company

standards.

• Assisted with opening and closing duties such as checking inventory levels

or stocking supplies.

• Provided guidance on proper use of exercise machines and other equipment

in the facility.