Mariam Sami
Lawrenceville,GA
Overview
5
5
years of professional experience
Work History
Guest Experience Specialist
Asbury Automotive
12.2021 - Current
- Responsible for assisting customers with vehicle scheduling and purchasing via phone, Internet, chat, and text message
- Provide necessary vehicle information, answer calls professionally, collect customer information, and document in CRM
- Contact and communicate with customers to identify automotive needs
- Complete work plans and perform additional tasks as requested.
Sales Consultant
Rick case Audi Gwinnett
04.2021 - 10.2021
- Greet customers, act as a liaison between technicians and customers
- Consult with technicians about repairs and alternatives
- Answer customer questions about service outcomes
- Assist customers with deciding to fix their car or trade it in.
Sales consultant
Jim Ellis Ford Sandy Springs
01.2021 - 04.2021
- Approach and greet customers, assist in selecting a vehicle
- Write sales orders and process paperwork
- Follow dealership sales process
- Handle telephone inquiries and set appointments
- Establish personal income goals
- Deliver vehicles to customers and maintain a professional appearance.
Sales Consultant
Honda Mall of Georgia
12.2018 - 01.2021
- Provide exceptional customer experience
- Demonstrate friendliness, enthusiasm, and reliability
- Excellent communication and organizational skills
- Strong work ethic in a fast-paced environment.
Education
Masters in Business Administration -
Iqra University
01.2016
Bachelor of Arts -
University of Karachi
01.2011
Skills
- Relationship Building
- Client Management
- Negotiation
- Automotive Sales
- Product Knowledge
- Prospecting
- Active Listening
- Objection Handling
- Presentation Skills
- Problem Solving
- Time Management
- Multitasking
- Exceptional communication both oral and written with the ability to effectively communicate via face to face, phone or by other means of communication
- People oriented with a professional, courteous and patient/customer -focused attitude
- Willing to work fixed or rotating schedule including afternoons, evenings, weekend and holidays
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Bilingual communicator with excellent organizational, time management and follow through skills
- Hardworking and reliable, work calmly and efficiently under stressful circumstances
- Excellent typing speed and computer operating skills
- Knows Microsoft Office (Word, Power point Excel)
- CRM- Eleads - Dealersocket -
- Guest Relations
- Complaint Handling
- Reservation Management
- Data Entry
- Information Protection
- Concierge Support
- Event Planning
- Customer Service
- Property Security
- Issue Resolution
- Inventory Monitoring
- Product Sales
- Documentation and Reporting
Hobbies and Interests
Love listening to music and play guitar in free time.
Training
- American Honda Motors - (Joy Of Selling)
- Professional Selling Skills at MAADA
Affiliations
- Love playing music and played at a few open mics as well
- Fan of Psychological Thrillers
- Enjoy Standup Comedy Shows
Timeline
Guest Experience Specialist
Asbury Automotive
12.2021 - Current
Sales Consultant
Rick case Audi Gwinnett
04.2021 - 10.2021
Sales consultant
Jim Ellis Ford Sandy Springs
01.2021 - 04.2021
Sales Consultant
Honda Mall of Georgia
12.2018 - 01.2021
Masters in Business Administration -
Iqra University
Bachelor of Arts -
University of Karachi