MARIAM SANOU
The Bronx,NY
Summary
Compassionate home health aide with experience in assisting clients with daily living activities. Proven ability to monitor health, maintain accurate records, and provide emotional support, ensuring client comfort and safety.
Results-driven individual with experience in customer service and operational supervision. Known for attention to detail and effective communication, consistently ensuring high-quality service and positive client interactions.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Accent Care Home Health
2488 GRAND CONCOURSE 3RD FLOOR BRONX NY 10458
11.2023 - 03.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient health and reported changes to healthcare professionals.
- Administered prescribed medications according to care plans.
- Documented patient progress and maintained accurate records for continuity of care.
- Provided emotional support and companionship to enhance client well-being.
- Coordinated with family members regarding patient needs and care updates.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Restaurant Supervisor
SGD DUBU
350 3RD AVENUE NEW YORK 10010
11.2021 - 08.2023
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained staff on food safety standards and customer service protocols.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Developed training materials to enhance team performance and service consistency.
- Monitored financial transactions, ensuring accuracy in cash handling procedures.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Collaborated with management on menu planning and promotional strategies to increase revenue.
BEAUTY SUPPLY SUPERVISOR
FOREVER
210 E FORDHAM ROAD BRONX NY 10458
11.2018 - 03.2019
- Supervised daily supply chain operations to ensure timely delivery of materials.
- Trained and mentored team members on inventory management best practices.
- Streamlined order fulfillment processes to enhance operational efficiency.
- Collaborated with vendors to negotiate favorable terms and secure quality supplies.
- Developed training programs focused on improving team performance and productivity.
- Optimized warehouse layout to increase storage capacity and streamline product retrieval processes.
HUMAN RESOURCES GENERALIST
KOULISS SERVICES
KWAME NKRUMAH OUAGADADOUGOU BF
03.2017 - 11.2017
- Developed and implemented HR policies to enhance employee engagement and satisfaction.
- Led recruitment processes, including job postings, screening, and interviewing candidates.
- Managed onboarding procedures, ensuring compliance with company policies and procedures.
- Coordinated training programs to improve employee skills and performance metrics.
- Facilitated conflict resolution between employees, promoting a harmonious work environment.
- Analyzed employee feedback to identify trends and recommend improvements in workplace culture.
Education
Bachelor of Science - Human Resources Management
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION
GREENHILL, ACCRA, GHANA07-2017
PROFICIENCY IN ENGLISH LANGUAGE - ENGLISH
ALLIANCE FRANCAISE
9 CASELY HAYFORD ROAD, ACCRA, GHANA02-2013
High School Diploma -
LYCEE TECHNIQUE NOTRE DAME DES VICTOIRES
NIOKO 1, SAABA BURKINA FASO06-2012
PROFESSIONAL STUDIES CERTIFICATE - ADMINISTRATIVE TECHNIQUES / STENO-DACTYLOGRAPHE
LYCEE TECHNIQUE NOTRE DAME DES VICTOIRES
SAABA, NIOKO 1, BURKINA FASO07-2011
PRIMARY SCHOOL CERTIFICATE - ADMINISTRATIVE TECHNIQUES/ STENO-DACTYLOGRAPHE
LYCEE TECHNIQUE NOTRE DAME DES VICTOIRES
NIOKO1, SAABA, BURKINA FASO06-2004
Skills
- Patient care
- Vital signs monitoring
- Employee relations
- Customer service
- Staff management
- Goal oriented
- Training and mentoring
- Attention to detail
- Inventory control
- Strategic planning
- Documentation and reporting
- Verbal and written communication
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Home Health Aide
Accent Care Home Health
11.2023 - 03.2026
Restaurant Supervisor
SGD DUBU
11.2021 - 08.2023
BEAUTY SUPPLY SUPERVISOR
FOREVER
11.2018 - 03.2019
HUMAN RESOURCES GENERALIST
KOULISS SERVICES
03.2017 - 11.2017
Bachelor of Science - Human Resources Management
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION
PROFICIENCY IN ENGLISH LANGUAGE - ENGLISH
ALLIANCE FRANCAISE
High School Diploma -
LYCEE TECHNIQUE NOTRE DAME DES VICTOIRES
PROFESSIONAL STUDIES CERTIFICATE - ADMINISTRATIVE TECHNIQUES / STENO-DACTYLOGRAPHE
LYCEE TECHNIQUE NOTRE DAME DES VICTOIRES
PRIMARY SCHOOL CERTIFICATE - ADMINISTRATIVE TECHNIQUES/ STENO-DACTYLOGRAPHE
LYCEE TECHNIQUE NOTRE DAME DES VICTOIRES