Mariam Santiago Lopez
Kissimmee
Summary
Experienced healthcare administrative professional knowledgeable about insurance requirements, collecting payments and updating accounts. Well-versed in researching and resolving issues with minimal oversight.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Advance Medical Support Assistant GS6
Department Of Veterans Affairs
10.2023 - Current
- Collaborates, comunicates, and demostrates outstanding customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Independently prioritize calls, set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and veteran needs.
- Provides less 24 hour response to veteran complaints via phone, email and letter when requested.
- Ensures compliance in polices and procedures in scheduling directives, patient information, collection management, insurance capture buffer (ICB). Responsible for the validation and demographic information.
- Ensures patient encounters are completed for clinics assigned by the end of each business day (no shows and patient cancellations through VSE, VeText, ect.)
- Usage of the automated systems to include the VetLink, CPRS, VSE, VSECS, VISTA, CTM, DSS Consult, MHV, ect.
- Extracs and analyzes data to compile reports, i.e CACMI reports.
- Experience within specialty clinics-General Surgery, Urology, Podiatry, Mental Health, ect.
- Distribute and balance workload when requested.
- Ensures all training requirements are met for new hires who may need assistance.
- Provide guidance to new and current staff members with on -the-job training, which include changes in policies and procedures.
- Acts as a liaison between fellow AMSA/AMAs, and staff by responding and de-escalating issues as they arise for both veteran and staff.
- Resolves complex problems. Address veteran and family members and caregivers concerns with care and facility policies and/or changes.
- Developed and maintains effective and efficient communications with the patients and staff team members.
- Exercises agility by floating when necessary throughout primary care teams and provided extended hour coverage when needed/requested.
- Active team member in assisting with daily operations, clinic access, grid modifications and other areas of focus and improvement.
- Perform administrative functions and recommendations to help improve operations.
Housekeeping Aide
Department Of Veterans Affairs
03.2023 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintain communication with coordinators, chiefs of staff, supervisors and leadership
- Monitors, reviews, investigate matters of maintenance compliance
- Maintains up to date knowledge of the Department Of Veterans Affairs and Federal regulations
- Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained other staff members by physically demonstrating complex tasks.
- Informs of potentially controversial findings, issues that could potentially affect the overall operations
- Evaluates safety inspections concerns and request additional information in order to address safety committee concerns.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Volunteer Clerk Benefits Affairs
Lake Nona
01.2019 - 07.2023
- Volunteering over 100 hours
- Assist US Veterans submitting VA claims understanding their rights, answering frequent questions, providing information of
- Services fax documentation, mailing claims, answering calls
- Ensure policy
- Requires are met
- Researching, gathering, and assembling information for
- Reports and reporting purposes; responding to action items or other types of
- Inquiries; creating correspondence, memorandums, letters, etc
- Utilizing proper
- Grammar, spelling, punctuation, and required correspondence procedures
- PREFERRED
- Formats, and style of the organization; and experience utilizing a variety of
- Software packages to create, update, edit, and revise a wide range of
- Documents, automated records, databases
- Administrative and secretarial
- Duties
- Protecting sensitive data
Bilingual Crew Support Agent
JetBlue Airways
03.2015 - 06.2021
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Informed clients of policies and procedures.
- Processed customer orders quickly and accurately for timely delivery.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
Bachelor degree - Communications
Sacred Heart University
San Juan, PRCertification in Pharmacy technician/medical assistant at - undefined
Florida Gulf Coast
FT Myers, FLSkills
- Attention to detail, time management, and problem solving Verbal And writing Communication
- Searching information and critical thinking Problem Solving , team work Data entry , Microsoft Office
- Strong costumer service skills, Bilingual
- Power Tools
- Inventory Restocking
- Supply Replenishment
Accomplishments
- Certifications: Prevention and Management of Disruptive Behavior (PMBD), Privacy and HIPAA
Certification
training, patients rights and responsibilities, Emergency Preparedness Annual Staff Training,
Performance Improvement and Qualities, Competencies, ORL Hazard Communication-Global
Harmonized System, Records Management Joint Patient Safety Reporting (JPSR)- Reporting a safety
Event, Whistleblower Rights and Protections
Timeline
Advance Medical Support Assistant GS6
Department Of Veterans Affairs
10.2023 - Current
Housekeeping Aide
Department Of Veterans Affairs
03.2023 - Current
Volunteer Clerk Benefits Affairs
Lake Nona
01.2019 - 07.2023
Bilingual Crew Support Agent
JetBlue Airways
03.2015 - 06.2021
Bachelor degree - Communications
Sacred Heart University
Certification in Pharmacy technician/medical assistant at - undefined
Florida Gulf Coast