Mariam Savarese
Houston
Summary
A proactive problem solver and disciplined self-starter with a demonstrated history of powerful communication skills and a passion for working with others.
Overview
5
5
years of professional experience
Work History
Employment Gap
N/A
03.2022 - Current
- During this period, I took a hiatus from my professional career to help care for my ill father. This experience enhanced my ability to handle challenging situations with compassion and resilience. While not in a traditional work setting, this time allowed me to develop valuable skills that are transferable to the workplace, including effective communication, time management and problem-solving.
Customer Support Specialist
Aerotek Recruiting & Staffing
01.2019 - 03.2022
- Coordinated and executed full-cycle onboarding process for new hires, including orientation classes, I-9 completion and drug/background screenings
- Processed weekly payroll and expense reports for over 300 contract employees using multiple timecard collection systems, including Peoplesoft, Fieldglass & Beeline
- Partnered with Sales Managers, Recruiters, and Corporate team members to streamline communication with customers
- Guided internal teams (finance, HR, clients) in resolving complaints, disputes and special requests promptly
- Responsible for entry of new employees, status changes, and termination into HRIS, with a strong focus on initial quality
- Resolved HR related inquiries or requests and served as a liaison between employees and clients
Education
Bachelor of Arts in Public Relations -
Texas Tech University
Lubbock, TXSkills
- Strong attention to detail
- Excellent interpersonal & written communication skills
- Diligent leadership & teamwork skills
- Thorough analytical thinking & problem-solving skills
Activities & Achievements
- Aerotek Leadership Development Program Participant - Hand selected for this leadership program, which allows top Customer Support Specialists a platform to build upon their leadership competencies and skills, and apply them in every day scenarios to lead their team.
- Recipient of the Aerotek Field Support Group Member of the Year Award - Staff chosen based on performance and quality partnership.
- Recipient of the Aerotek Southwest Field Support Group Top Office Award - Awarded to the office which achieves the highest scorecard YTD average in the region. The FSG scorecard measures our ability to honor our promises to internal and external customers, risk mitigation and the teams' commitment to quality.
Timeline
Employment Gap
N/A
03.2022 - Current
Customer Support Specialist
Aerotek Recruiting & Staffing
01.2019 - 03.2022
Bachelor of Arts in Public Relations -
Texas Tech University