Mariam Serwanga
Chelmsford,MA
Summary
Driven by a commitment to enhancing patient quality of life, I leveraged interpersonal communication and care plan management skills at Visiting Angels Home Care to streamline processes, achieving a 20% improvement in workflow efficiency. My expertise in medication administration and dedication to high-quality care standards set new benchmarks for team performance and patient satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Home Health Aide
Visiting Angels Home Care
Boston, MA
01.2000 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Director of Care Coordination
MS Home Care
Chelmsford, MA
04.2015 - 07.2024
- Instructed Number-member staff in proper medication administration, wound assessment and documentation techniques.
- Oversaw the implementation of new technology solutions that streamlined documentation processes and improved workflow efficiency for nursing staff members.
- Recruited top talent in nursing staff, ensuring appropriate staffing levels while maintaining high-quality care standards.
- Developed strong interdisciplinary team collaboration with a focus on continuous improvement in care delivery.
- Care supervision of clients in home
- Over seeing caregivers to make sure care is appropriately done
- Over seeing documentation of clients folders to meet regulations
Education
Business Degree - Business
Makerere University
Uganda03.1990
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Vital signs monitoring
- Bathing Assistance
- Housekeeping
- Dressing assistance
- Light Housekeeping
- First aid and safety
- Mobility support
- Care Plan Management
- Recording vital signs
- Client documentation
- Documentation
- Behavioral support
- Patient transportation
- Home Safety Assessments
- ADL support
- Care plan assessment
- Interpersonal Communication
- Patient Transport
- Medication organization
- Care Plan Adherence
- Behavioral Management
- Medication Administration
- Behavior redirection
- Schedule Management
- Medical Charting
- Physical therapy support
- Ambulation Assistance
- Progress Documentation
- State Driver's License
- Nutrition management
- State regulations knowledge
- Chronic Disease Management
- Clinical Quality Program Standards
- Case Management
- Elder Care
- Basic Housekeeping
- Activities of Daily Living (ADLs)
- Special Needs Care
- Bathing Support
- Emotional Support and Companionship
- Personal Care Aide
- Documentation And Reporting
- Daily Charting
- Home Health Aide (HHA)
- Dementia Care
- Home Health Aide
- CPR/AED
- Certified in CPR/AED
- HIPAA Compliance
- Appointment Scheduling
- Hospice Care
- Decision-Making
- Home Care Aide
- Patient Health Assessments
- Disability Support
- Home Care Aide (HCA)
- Blood Glucose Monitoring
- Wound Care
- Family Support and Instruction
- Certified Home Health Aide (CHHA)
- Data Entry
- Personal Care Aide (PCA)
- Condition Assessment
- Certified Home Health Aide
- Certified Nursing Assistant
- Medical Terminology
- Heavy Lifting
- Certified Nursing Assistant (CNA)
- Mental Health Support
- Breathing Treatments
- Patient Advocacy
- Administering Medications
- Dietary Requirements and Nutrition
- Emergency Response
- Medication Management
- Diabetic Health Management
- Records Management
- Healthcare Education
- Client Transportation
- Geriatric Care
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Language Fluency
- Progress Monitoring
- Heartsaver First Aid
- Stroke Patient Care
- Heartsaver First Aid (First Aid)
- Heartsaver CPR AED (CPR AED)
- Heartsaver First Aid CPR AED
- Clinical Information Systems
- Chronic Pain Management
- Pediatric Care
- Electronic Medical Record Software
- MEDITECH EHR Software
- Heartsaver CPR AED
- Oncology Care
Accomplishments
Dementia trained
Parkinson’s specialist
Certification
CNA
First Aid
CPR
Languages
Swahili
Elementary
Timeline
Director of Care Coordination
MS Home Care
04.2015 - 07.2024
Home Health Aide
Visiting Angels Home Care
01.2000 - Current
Business Degree - Business
Makerere University