Mariam Shaban
Saint Augustine
Summary
Dynamic professional with extensive experience in customer service and sales management at Williams Sonoma. Proven track record in upselling and team leadership, enhancing operational efficiency, and training staff. Bilingual communicator skilled in Microsoft Excel, dedicated to delivering exceptional service and driving profitability in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
River Restaurant Group
Saint Augustine
11.2024 - 07.2025
- Welcomed customers, addressed inquiries, and recommended specials to boost profits.
- Collaborated with restaurant staff to enhance operational efficiency.
- Promoted desserts, appetizers, and specialty drinks to maximize sales potential.
- Maintained knowledge of daily specials, new menu items, and promotions.
- Trained new employees on restaurant procedures and plating techniques.
Administrative Assistant
Shaban Logitics
Ashburn
01.2020 - 01.2023
- Tracked housing budgets and monitored profits for financial accuracy.
- Managed scheduling for meetings and appointments across multiple departments.
- Organized data entry processes to enhance information retrieval.
- Maintained office equipment by coordinating repairs and ordering replacement parts.
- Answered phone calls and emails to facilitate effective business correspondence.
- Utilized Microsoft Word and Excel for documentation and data management.
Customer Service Supervisor
Williams Sonoma
Jacksonville
03.2017 - 09.2020
- Company Overview : Order entry and Logistics specialist tracking orders and scheduling deliveries
- Follow up on service requests and medic requests for furniture
- Design specialist
- Handled large accounts preparing quotes
- Excel and Salesforce trained
- Maintained performance rating within my service position
- Promoted to supervisor within 90 days
- Also was awarded bonuses for star Stella ratings which are completed surveys by customers
- Multitasking assisting customers as well as training new associates
- Order entry and Logistics specialist tracking orders and scheduling deliveries
- Follow up on service requests and medic requests for furniture
Server/Bartender/Floor Manager/Sales Manager
Buca di Beppo
01.2007 - 12.2013
- Delivered exceptional customer service in a dynamic Italian dining environment.
- Maintained cleanliness and organization of thedining area during shifts.
- Trained new servers on restaurant procedures and effective customer interaction.
- Upsold menu items to increase guest satisfaction and boost restaurant sales.
- Provided exceptional service to high volume of daily customers.
Education
GED -
NOVA
FAIRFAX, VIRGINA04-2001
Skills
- Customer service and support
- Bilingual communication
- Microsoft Excel proficiency
- Leadership and management
- Food service operations
- Sales management strategies
- Team building and leadership
- Sales force optimization
- Menu knowledge expertise
- Upselling techniques mastery
- Time management skills
- Memory retention techniques
- Point of sale (POS) operations
Awards
Top Sales Representative for East Coast Logistics
Languages
English, Native
Affiliations
- Gardening
- woodworking
local mom groups within my community
Accomplishments
- Top wine sales contests 3 months consecutively
- Over 100+ 5 star reviews on google
Certification
- Serve safe
- Excel Certification MO201
Timeline
Server
River Restaurant Group
11.2024 - 07.2025
Administrative Assistant
Shaban Logitics
01.2020 - 01.2023
Customer Service Supervisor
Williams Sonoma
03.2017 - 09.2020
Server/Bartender/Floor Manager/Sales Manager
Buca di Beppo
01.2007 - 12.2013
GED -
NOVA
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