Mariam Sidibay
Wilmington,DE
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Educator
Lululemon
Newark, DE
04.2023 - 08.2024
- Educate guest on products
- Assess guest needs and offer customized for purchases and returns
- Prepare the store for the day/assist closing store
- Help plan community projects
Associate Banker
JP Morgan Chase Bank
Wilmington, DE
10.2019 - 02.2023
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Coordinated daily cash reconciliation in high-volume location
- Promoted products or services to each customer to consistently achieve sales targets
- Executed wire transfers, stop payments and account transfers
Representative
Discover Financial Services
New Castle, DE
08.2017 - 10.2019
- Managed telephone complaints and requests from more than 100 customers daily
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
- Meet or exceed customer satisfaction goals month over month
Barista/Customer service
Starbucks
Wilmington, Delaware
06.2014 - 08.2017
- Provide the Starbucks experience to all guest
- Create customer connections to ensure long-term sales
- Implement inventory health checks
- Listened to customers desires and needs to recommend optimal products
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands patronage patterns
- Ordered, received and stocked supplies and retail products
Education
Delaware school of real estate - Real estate mathematics, Real estate law, Real estate practices
Delaware School of Real Estate
High School -
Brandywine High School
Wilmington University -
Wilmington University
Skills
- Excel
- Pivot tables
- CRM
- Strong problem- solving and analytical skills
- Customer service- oriented with a focus on client satisfaction
- excellent verbal and written communication
Timeline
Educator
Lululemon
04.2023 - 08.2024
Associate Banker
JP Morgan Chase Bank
10.2019 - 02.2023
Representative
Discover Financial Services
08.2017 - 10.2019
Barista/Customer service
Starbucks
06.2014 - 08.2017
Delaware school of real estate - Real estate mathematics, Real estate law, Real estate practices
Delaware School of Real Estate
High School -
Brandywine High School
Wilmington University -
Wilmington University
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