Mariam Tamrat
Springfield,Virginia
Summary
Versatile professional with a strong background in the banking industry, complemented by a passion for marketing and real estate. Adept at leveraging financial expertise and marketing strategies to support and grow businesses. Skilled in relationship management, customer engagement, and data-driven decision-making. Enthusiastic about helping businesses thrive by providing tailored solutions, strategic insights, and exceptional service. Known for a proactive approach, excellent communication skills, and a dedication to achieving outstanding results in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Specialist
American Bankers Association
02.2024 - Current
- Member Engagement and Support: Provided exceptional customer service and support to approximately 30 associated members per day, addressing inquiries and resolving issues in a timely and professional manner while also establishing strong, professional relationships with CEOs and senior executives of member banks, serving as a trusted advisor and primary point of contact..
- Database Management: Accurately maintained the membership database, including adding new members, updating existing records, and ensuring data integrity while conducting regular audits of member data to identify and correct discrepancies, improving the overall accuracy and reliability of membership information.
- Collaborative Projects: Worked closely with other departments to support cross-functional initiatives aimed at enhancing the member experience and used data analytics tools to generate insights from member data, supporting the development of data-driven strategies for membership development.
Ambassador/Community Outreach Coordinator
Victoria's Secret PINK
01.2022 - 08.2023
- Developed and implemented innovative marketing strategies to promote the Victoria's Secret PINK brand, resulting in increased brand awareness and customer engagement on campus
- Spearheaded community outreach efforts, partnering with 15 local organizations, schools, and colleges to enhance brand visibility and foster relationships, contributing to a 20% growth in local engagement.
- Created compelling content for social media platforms, including Instagram, Facebook, and Twitter, to engage with the target audience and drive brand loyalty and customer acquisition.
Personal Assistant
Coldwell Banker
06.2021 - 01.2022
- Efficient Calendar Management: Demonstrated exceptional organizational skills by efficiently scheduling and managing appointments, meetings, and events for the real estate agent.
- Showings and Property Management: Actively participated in property showings by shadowing and assisting the real estate agent, contributing to a seamless experience for clients and potential buyers.
- Communication Management: Efficiently handled phone calls, inquiries, and requests on behalf of the real estate agent, providing timely and accurate information to address clients' needs and inquiries.
Education
BS - Business Foundation, Marketing
VIRGINIA COMMONWEALTH UNIVERSITY
Richmond, VA05.2023
Skills
- Salesforce Proficiency
- Client Retention Strategies
- Microsoft Office (Excel, Powerpoint)
- Strategic Planning
- Customer Service Skills
- Project Management
- Leadership
- Data entry proficiency
Certification
- Google Ad Display Certification Nov 2022 - Present
- IBM Certified Specialist - Cognos ICM Essentials Dec 2022 - Present
- IBM Cloud Computing Certification Dec 2022 - Present
Timeline
Member Specialist
American Bankers Association
02.2024 - Current
Ambassador/Community Outreach Coordinator
Victoria's Secret PINK
01.2022 - 08.2023
Personal Assistant
Coldwell Banker
06.2021 - 01.2022
- Google Ad Display Certification Nov 2022 - Present
- IBM Certified Specialist - Cognos ICM Essentials Dec 2022 - Present
- IBM Cloud Computing Certification Dec 2022 - Present
BS - Business Foundation, Marketing
VIRGINIA COMMONWEALTH UNIVERSITY
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