Mariam Todd
Lake Worth,FL
Summary
I currently stand proudly with effective leadership involves taking charge and motivating others to achieve specific goals on an individual, team and company level.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Vanguard Moving LLC
05.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Document Specialist /Title Specialist
Fairway Independent Mortgage
06.2019 - 08.2022
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Transmitted documents, organized revisions and tracked changes.
- Managed file archival and information retrievals.
- Completed transmittal logs and stored in files for specified durations.
- Utilized [Software] to scan and clean up project documents.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Title Curative Specialist
Ursus Advisors
12.2013 - 03.2019
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Utilized various online databases and public land records to verify ownership information.
- Researched ownership interests and liens on real estate properties.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Assisted in preparation of title insurance policies and title commitments.
- Examined land records and identified potential problems with title search results.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Drafted title abstracts and legal documents for real estate transactions.
Administrative Assistant /Claims Specialist
Dimont & Associates
10.2010 - 12.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Education
Certified Medical Assistant - Medical Assisting
PCI Health Training Center
Dallas, TX01.2005
High School Diploma -
Mesquite High School
Mesquite, TX05.1999
Skills
- Customer Retention
- Customer Order Management
- Complaint Resolution
- Account Management
- Report Generation
- Telephone Etiquette
- Customer Service
- Customer Relations
- Good Communication Skills
- Excellent Written and Oral Communication
- Scheduling
- Call Management
- Appointment Scheduling
- Data Entry
- Data Collection
- Clerical Support
- Microsoft Office Suite
- Coordination
- Call Center Operations
- Quality Control
- Prioritization
- Problem-Solving Abilities
- Conflict Resolution
- Team Development
- Spreadsheets
- Proofreading
- Microsoft Excel
- Money Handling Abilities
- Staff Training
- Staff Education and Training
- Reading Comprehension
- Multi-Line Phone Talent
- Microsoft PowerPoint
- Quality Assurance Controls
- Document Control
- Research
- Critical Thinking
- Documentation
- Filing
Certification
- CMA - Certified Medical Assistant
Timeline
Customer Service Specialist
Vanguard Moving LLC
05.2023 - Current
Document Specialist /Title Specialist
Fairway Independent Mortgage
06.2019 - 08.2022
Title Curative Specialist
Ursus Advisors
12.2013 - 03.2019
Administrative Assistant /Claims Specialist
Dimont & Associates
10.2010 - 12.2013
Certified Medical Assistant - Medical Assisting
PCI Health Training Center
High School Diploma -
Mesquite High School
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