Mariam Wahba
Arlington,Texas
Summary
Talented Public Safety Administrative
Assistant Il with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritizations skills.
Overview
4
4
years of professional experience
Work History
Leading Consultant
Trinity Trace Apartments
07.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Head Hostess
Pappadeaux
09.2023 - 09.2024
- Greeted guests upon arrival and escorted them to their tables.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Trained new staff on proper hosting procedures and policies.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Answered customers' questions about hours, seating, current wait time and other information.
- Assisted with seating arrangements for large groups and special occasions.
- Answered telephone to provide dining information and take reservations.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Customer Service Cashier
Vandergriff Acura
03.2023 - 08.2023
- File paperwork, cash out the customer, also loan out cars.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
PSA
Prospect Airport Serves
03.2022 - 04.2023
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
Cashier
Auntie Ann's
06.2021 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Braum's
03.2021 - 06.2021
- Responsible for the customers order and scooping their ice cream
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Mansfield High School
Mansfield, TX03.2023
Skills
- Greeting and seating
- Reservation setting
- Guest Relations Management
- Salesmanship
- Check payment processing
- Strong leadership
- Team Management
- Guest service
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- Phone and Email Etiquette
- Telephone and email etiquette
- Property Tours
- Clear Communication
- Background Checks
- Background Check Process
Languages
Arabic
Native or Bilingual
Timeline
Leading Consultant
Trinity Trace Apartments
07.2024 - Current
Head Hostess
Pappadeaux
09.2023 - 09.2024
Customer Service Cashier
Vandergriff Acura
03.2023 - 08.2023
PSA
Prospect Airport Serves
03.2022 - 04.2023
Cashier
Auntie Ann's
06.2021 - 03.2022
Cashier
Braum's
03.2021 - 06.2021
High School Diploma -
Mansfield High School
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