Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Mariam Williams

Ridgeland ,Ms

Summary

Professional billing specialist with strong expertise in customer service and financial transactions. Known for effective problem-solving, clear communication, and adaptable nature in dynamic environments. Skilled in managing accounts, resolving billing inquiries, and ensuring customer satisfaction. Strong team player focused on delivering reliable results and supporting colleagues in achieving collective goals.

Overview

5
5
years of professional experience

Work History

Quality Assurance Specialist (REMOTE)

Apple
08.2023 - Current


  • Managed billing processes, ensuring accurate invoicing and timely payments.
  • Reviewed account discrepancies, resolving issues to maintain customer satisfaction.
  • Coordinated with cross-functional teams to streamline billing operations and improve efficiency.
  • Developed and implemented procedures for tracking and reporting billing metrics.
  • Trained junior staff on billing software and compliance requirements, enhancing team capabilities.
  • Analyzed billing data to identify trends, recommending process enhancements to reduce errors.

Billing Specialist

Discover
02.2021 - 07.2023
  • Led initiatives to automate manual tasks, significantly improving workflow efficiency.
  • Monitored regulatory changes impacting billing practices, ensuring compliance across all operations.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Verified accuracy of accounts payable payments, resulting in 30% reduction in payment errors and check reissues.

Customer Service Agent

StarTek
08.2020 - 12.2021
  • Handled over 40 customer inquiries each day via phone and email in a high-energy call center.
  • Maintained high performance by consistently meeting and surpassing call-related benchmarks.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate updates and timely responses to service requests.
  • Trained new team members on customer service protocols and system navigation.
  • Utilized CRM software to track customer interactions and maintain detailed records.
  • Collaborated with cross-functional teams to enhance service delivery and resolve complex issues.
  • Analyzed feedback to identify trends, contributing to process improvements and enhanced customer satisfaction.
  • Led initiatives to streamline operations, resulting in improved response times and efficiency gains.
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.

Education

High School Diploma -

Hinds Community College
Raymond, MS

Skills

  • Performance Monitoring
  • SQL
  • Data Analytics
  • Documentation and Reporting
  • Team Collaboration
  • Project Management
  • Data Analysis
  • Verbal and Written Communication
  • Microsoft office
  • Microsoft Teams
  • CRM software
  • Salesforce

Education and Training

other

Timeline

Quality Assurance Specialist (REMOTE)

Apple
08.2023 - Current

Billing Specialist

Discover
02.2021 - 07.2023

Customer Service Agent

StarTek
08.2020 - 12.2021

High School Diploma -

Hinds Community College

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