Mariam Williams
Woodville
Summary
Customer-focused professional skilled in conflict resolution, communication, and problem-solving to enhance satisfaction and loyalty. Collaborates effectively within teams, adapts to changing needs, and drives results through efficient service delivery. Reliable and proactive in meeting customer and organizational objectives.
Overview
6
6
years of professional experience
Work History
Bank Advisor
Apple
Remote
02.2023 - 06.2026
- Facilitated account management processes to enhance customer support and satisfaction.
- Developed training materials for onboarding new staff, improving knowledge retention and efficiency.
- Analyzed client financial data to provide tailored banking solutions and improve client relationships.
Sales Associate
Concentrix
06.2021 - 02.2023
- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Collaborated with team members to achieve sales targets and promote store initiatives.
- Executed product merchandising strategies, maintaining organized displays to optimize customer engagement.
Customer Service Representative
Alorica
Remote
01.2020 - 01.2021
- Delivered exceptional customer support through various communication channels, ensuring satisfaction and loyalty.
- Resolved complex customer inquiries by leveraging product knowledge and troubleshooting skills effectively.
- Collaborated with team members to streamline processes, enhancing overall efficiency in service delivery.
Education
Some College - Business Administration
Holmes Community College
Ridgeland, MS05-2024
Skills
- Customer service
- Issue resolution
- Problem resolution
- Call center experience
- Relationship building
- Active listening
- Critical thinking
- Data entry
- Banking operations
- Microsoft PowerPoint
- Dispute management
- Computer proficiency
Timeline
Bank Advisor
Apple
02.2023 - 06.2026
Sales Associate
Concentrix
06.2021 - 02.2023
Customer Service Representative
Alorica
01.2020 - 01.2021
Some College - Business Administration
Holmes Community College