Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Mariam Yusuf
Customer Care Representative
Dallas,TX
Summary
Overview
6
years of professional experience
Work History
Evergreen Rehabilitation FacilityDallas, TX
Customer Service Representative
06.2022 - Current
Job overview
- Fostered customer-centric culture within team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Center For Neuro SkillsIrving, TX
Caregiver
12.2021 - 03.2022
Job overview
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Univerisity Dinning Center, Mnsu MankatoMankato, MN
Marketing Intern
08.2019 - 12.2020
Job overview
- Assisted in the planning and execution of successful product launch events.
- Enhanced social media engagement through regular posting and audience interaction.
- Assisted in creating written, video and image content for marketing channels
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges
- Scheduled social media postings to advertise products and generate site traffic.
- Tracked campaign performance metrics, identifying areas for improvement and adjusting strategies accordingly.
- Updated company profiles on multiple online platforms as part of reputation management strategy ensuring positive brand image.
- Managed and coordinated planning of hosted events and marketing sessions, bridging the client-to-customer gap.
Sodexo MN CampusMankato, MN
Customer Service Representative
08.2018 - 12.2020
Job overview
- Responded to customer requests for products, services, and company information
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Minnesota State University - MankatoMankato, MN
Bachelor of Arts from Mass Communication
12.2020 - 12.2020
University Overview
Skills
Product Knowledge
undefinedAccomplishments
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Evergreen Rehabilitation Facility
06.2022 - Current
Caregiver
Center For Neuro Skills
12.2021 - 03.2022
Minnesota State University - Mankato
Bachelor of Arts from Mass Communication
12.2020 - 12.2020
Marketing Intern
Univerisity Dinning Center, Mnsu Mankato
08.2019 - 12.2020
Customer Service Representative
Sodexo MN Campus
08.2018 - 12.2020
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