Mariam Yusuf
Dallas
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution; committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Representative
Evergreen Rehabilitation Facility
Dallas
05.2022 - 12.2024
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Performed administrative tasks such as filing documents and responding to emails.
- Adhered to all applicable laws and regulations while performing job duties.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
Marketing Intern
Minnesota State University, Mankato
08.2019 - 02.2021
- Assisted in the planning and execution of successful product launch events.
- Enhanced social media engagement through regular posting and audience interaction.
- Assisted in creating written, video and image content for marketing channels
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges
- Scheduled social media postings to advertise products and generate site traffic.
- Tracked campaign performance metrics, identifying areas for improvement and adjusting strategies accordingly.
- Updated company profiles on multiple online platforms as part of reputation management strategy ensuring positive brand image.
- Managed and coordinated planning of hosted events and marketing sessions, bridging the client-to-customer gap.
Customer Service Representative
Sodexo Prestige Events
08.2018 - 07.2019
- Responded to customer requests for products, services, and company information
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Mass Communication
Minnesota State University, Mankato
Mankato, MN12-2020
Skills
- Product knowledge
- Scheduling
- Paperwork Processing
- Complaint resolution
- Information Security
- Appointment Scheduling
- Data Entry
- Customer service
- Communication skills
- Data entry
- Time management
- Problem solving
- Microsoft office
- Customer relations
- Inbound call answering
- Analytical skills
- Office equipment proficiency
- Phone etiquette
- Call Management
- Product Sales
- Problem Resolution
- Conflict resolution
- Call center experience
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Personal Information
Title: Customer Care Representative
Certification
- Google Data Analytics
Languages
English
Professional
French
Elementary
Timeline
Client Service Representative
Evergreen Rehabilitation Facility
05.2022 - 12.2024
Marketing Intern
Minnesota State University, Mankato
08.2019 - 02.2021
Customer Service Representative
Sodexo Prestige Events
08.2018 - 07.2019
Bachelor of Arts - Mass Communication
Minnesota State University, Mankato
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