Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mariam Zakaria

Charlotte,C

Summary

Results-driven and dynamic Sales Manager with a proven track record of exceeding revenue targets and driving business growth. Possessing a strategic mindset and exceptional leadership skills, I have successfully led high-performing sales teams to deliver outstanding results in competitive markets. My comprehensive understanding of the sales process, combined with effective communication and relationship-building abilities, enables me to forge strong partnerships with clients and my team. With a keen eye for market trends and a proactive approach to problem-solving, I am adept at identifying opportunities for revenue enhancement and implementing targeted strategies to achieve sales objectives. Seeking to bring my passion for driving sales excellence and my extensive experience to a dynamic organization poised for growth and success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Self-Employeed

Shashmi LLC
Cairo , Cairo
05.2022 - Current
  • Business Development: Proven ability to identify new business opportunities, negotiate contracts, and drive revenue growth.
  • Client Relationship Management: Skilled in building and maintaining strong relationships with clients, resulting in high levels of satisfaction and repeat foot traffic to location.
  • Strategic Planning: Developed and implemented strategic plans to achieve business objectives and stay ahead of market trends.
  • Marketing Expertise: Proficient in digital marketing strategies, including SEO, social media marketing, and email campaigns, to effectively reach target audiences and drive conversions.
  • Financial Management: Managed budgets, expenses, and financial projections to ensure profitability and sustainability of ventures.
  • Adaptability: Successfully navigated challenges and pivoted business strategies as needed to remain competitive and capitalize on emerging opportunities.
  • Communication Skills: Clear and effective communicator, both written and verbal, able to convey ideas and information persuasively to diverse audiences and with the team.
  • Time Management: Excellent organizational skills and ability to prioritize tasks effectively to meet deadlines and deliver quality results.

District/ Market Manager

T-Mobile
Orlando, Florida
08.2017 - 05.2022
  • Strategic Leadership: Orchestrated the performance of a district consisting of 10 retail locations, consistently surpassing sales targets by 15% through effective leadership and strategic planning.
  • Team Development: Implemented targeted training programs and mentoring initiatives, resulting in a 60% improvement in overall district sales performance and the promotion of five employees to managerial roles.
  • Operational Efficiency: Streamlined district operations by optimizing staffing levels, reducing costs by 10%, and improving overall efficiency without compromising customer service.
  • Market Expansion: Successfully identified and executed the opening of six new retail locations within the district, contributing to a 65% increase in overall district revenue.
  • Customer Experience: Instituted customer service improvement initiatives resulting in a 20% increase in customer satisfaction scores.
  • Performance Metrics: Implemented key performance indicators (KPIs) and metrics to evaluate store performance, enabling data-driven decision-making and targeted improvement strategies.
  • Budgetary Oversight: Managed and controlled a district budget, ensuring fiscal responsibility while maximizing resources for operational and promotional activities.
  • Compliance and Standards: Ensured all retail locations within the district adhered to company standards, policies, and compliance regulations, resulting in consistent and high-quality customer experiences.
  • Cross-Functional Collaboration: Collaborated with regional managers, marketing teams, and senior leadership to align district goals with overall company objectives, contributing to the successful launch of new products and promotional campaigns.
  • Employee Engagement: Instituted employee engagement programs, resulting in an increase in employee satisfaction, reduced turnover, and improved overall team morale.
  • Crisis Management: Successfully managed and mitigated crises, including supply chain disruptions and unexpected staffing challenges, minimizing the impact on district operations and sales.
  • Recognition and Awards: Recognized for outstanding district performance, receiving multiple monthly awards for performance.

Store Manager

T-Mobile
Charlotte, NC
08.2011 - 08.2017
  • Strategic Leadership: Directed a high-performing sales team of 15 professionals, consistently exceeding annual revenue targets by 80% through effective strategic planning and goal-setting.
  • Team Development: Implemented comprehensive training programs and mentoring initiatives, trained all new hires for the district.
  • Client Relationship Management: Cultivated and maintained strong relationships with key clients, resulting in a 50% increase in client retention and additional upsell opportunities.
  • Negotiation Skills: Successfully negotiated complex sales and agreements with major clients, resulting in improved terms, increased revenue, and strengthened long-term partnerships, and referrals.
  • Innovative Sales Strategies: Developed and implemented innovative sales strategies, resulting in a 25% increase in sales conversion rates and improved overall team performance.
  • Problem-Solving: Proactively identified and addressed operational challenges, implementing solutions that increased team efficiency and minimized obstacles to achieving sales objectives.
  • Customer-Centric Approach: Instilled a customer-centric culture within the sales team, resulting in improved customer satisfaction scores and positive feedback from clients.
  • Data-Driven Decision-Making: Utilized data analytics to monitor and assess sales performance, enabling informed decision-making and continuous improvement in sales processes.

Education

Associate of Arts - Web Design

Art Institute of Raleigh
Raleigh, NC
05.2014

Ardrey Kell High School
01.2010

Skills

  • Strategic Planning
  • Sales Leadership
  • Relationship Building
  • Sales Forecasting
  • Team Development
  • Customer Relationship Management
  • Communication Skills
  • Problem Solving
  • Goal- Oriented
  • Market Analysis
  • Data Analysis
  • Adaptability
  • Time Managment

Certification

  • Certified Project Managment, Google - 2020

Languages

English
First Language
Arabic
Proficient (C2)
C2

References

References available upon request.

Timeline

Self-Employeed

Shashmi LLC
05.2022 - Current

District/ Market Manager

T-Mobile
08.2017 - 05.2022

Store Manager

T-Mobile
08.2011 - 08.2017

Associate of Arts - Web Design

Art Institute of Raleigh

Ardrey Kell High School

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Mariam Zakaria