Mariama Diallo

● Schedule direct sessions for the behavior department for maximum productivity, working closely with Office Manager, and ABA Program Supervisors

● Manage intakes for ABA
● Answer telephones and interface with clients regarding non-clinical issues and intake procedures
● Support the clinical staff with rescheduling cancellations as needed
● Completing quality control checks each week to ensure schedules are correct and set up to be efficient
● Assist with annual audits
● Enter and protect Patient Health Information (PHI)
● Prepare Projections and Actuals for review by the Chief of Operations
● Submit orders for clinical materials and protocols
● Complete mailings for general office needs and for marketing purposes.
● Assist with marketing efforts, as assigned
● Perform other duties, as assigned.

• Communicated with clients about services, best suited to specific needs
• Negotiated prices with 36-40 clients and schedule appointments weekly
• Tracked services rendered to clients by professional stylist daily and revenue created weekly
• Lead/trained 6-7 employees properly to perform excellent work to satisfy clients' needs
• Reviewed monthly budget, decide what services to keep or reduce to increase revenue
• Created an Excel spreadsheet to help organize information about due dates for rent and utilities to prevent late fee charges
• Advertised/promoted services using social media outlets to increase clientele, obtaining 25 to 30 new clients monthly
• Developed constructive and cooperative working relationships with employees, clients, and maintain client loyalty over time
• Organized and updated databases, records, and other information resources
• Cultivated strong relationships with clients over time

• Designed schedule of activities, and goals to support special needs students to strive academically
• Taught students coping strategies, demonstrated what appropriate behavior performances were acceptable
• Collaborated with instructors to choose curriculum goals for students’ academic progression
• Documented students' weekly performance and goals to accomplish.

• Provided solutions for customers who had issues with products or services
• Lead and motivated team to work efficiently and quickly during busy hours
• Trained 12 employees on how to provide excellent customer service operate a cash register and inventory intake.

• Resolved issues or complaints about merchandise from clients
• Received customer payments and operated cash register dealing with $12,000-$15,000 worth of cash/debit and credit cards transactions weekly
• Increased sales by creating attractive displays to promote items.