Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARIAMA DIALLO

The Bronx,NY

Summary

Dynamic Supervisor with a proven track record at HELP USA, excelling in client advocacy and crisis intervention. Skilled in developing individualized care plans and leading educational workshops, I leverage strong interpersonal and organizational skills to enhance service delivery and support residents in achieving housing stability and personal goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Intern

HELP USA Social Service Corp-Supportive Housing
08.2024 - Current
  • Manage a caseload, which involves addressing residents individual needs, and ensuring the delivery of appropriate services.
  • Refer residents to mental health providers and served as a direct liaison between mental health providers and residents, ensuring effective communication and follow-up
  • Collaborate with ACS/CPS to assist residents with open ACS cases in enrolling in mandated services and provide ongoing support to facilitate successful program completion.
  • Advocate on behalf of residents to ensure that they receive necessary resources and services.
  • Organize and lead educational workshops to enhance residents' awareness and skills.
  • Assist residents in accessing resources, and link them to external services to meet their needs.
  • Remind residents of upcoming medical and mental health appointments, promoting adherence to treatment plans.

Clinical Case Manager Supervisor

HELP USA Social Service Corp-Supportive Housing
01.2024 - Current
  • Direct Supervision of 6 social services staff who provide services to young families and children
  • Support day-to-day activities of crisis and intervention to social services staff
  • Ensure that staff perform all required reporting in a timely and accurate manner and tenant records are maintained in conformance with standards established by HELP USA and funding and oversight agencies
  • Collaborate with Director to assess the needs of residents and identify areas for improvement in service delivery
  • Serve as liaison with the property management, security, and maintenance staff to facilitate the safety and well-being of all tenants
  • Conduct regular audits of charts and files
  • Conduct assessments, formulate individualized service plans, and provide referrals and ongoing support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being as needed
  • Process office orders and manage supplies efficiently, ensuring all necessary materials were available

Clinical Case Manager

HELP USA Social Service Corp-Supportive Housing
07.2023 - 01.2024
  • Managed a caseload, which involves monitoring client progress, addressing their needs, and ensuring the delivery of appropriate services
  • Conducted comprehensive intake assessments for members to gather information about their backgrounds, needs, and goals
  • Established positive and supportive relationships with clients to encourage their active participation in programs and services
  • Provided counseling services to clients, offering emotional support, guidance, and coping strategies
  • Developed individualized care plans based on the assessment of each client's strengths, challenges, and goals
  • Collaborated with other team members, such as social workers, counselors, property managers, or healthcare professionals, to ensure a coordinated and holistic approach to client care
  • Maintained accurate and up-to-date documentation of client interactions, assessments, and progress notes in compliance with organizational standards and regulations
  • Provided immediate support and intervention in crisis situations, connecting clients to appropriate resources and services
  • Collaborated with property management to address clients' concerns related to lease agreements and maintenance

Education

MSW -

Fordham University
New York
05.2025

BSW -

Hunter College
New York City
05.2023

Associate of Applied Science - Human Services

Borough of Manhattan Community College
New York City
06.2021

Skills

  • Interpersonal Skills
  • Microsoft PowerPoint
  • Microsoft Office
  • Leadership Skills
  • Critical thinking and problem solving
  • Leadership and Teamwork
  • Ability to Work in a Team
  • Effective Time Management
  • Computer Skills
  • Client advocacy
  • Workshop facilitation
  • Communication Skills
  • Multitasking Skills
  • Strong Organizational Skills
  • Case management
  • Crisis intervention

Certification

  • Harm Reduction
  • Foundations of Motivational Interviewing
  • Smoking Cessation
  • Mandated Reporter Training
  • House Based Case Management
  • Behavioral Health Parity for Services Providers
  • Art of Person-centered Documentation
  • Decompensation & Relapse
  • De-escalating Crisis and Conflict
  • Trauma & Its Aftermath: Supporting Individual

Languages

  • English
  • French
  • Spanish

Timeline

Intern

HELP USA Social Service Corp-Supportive Housing
08.2024 - Current

Clinical Case Manager Supervisor

HELP USA Social Service Corp-Supportive Housing
01.2024 - Current

Clinical Case Manager

HELP USA Social Service Corp-Supportive Housing
07.2023 - 01.2024

MSW -

Fordham University

BSW -

Hunter College

Associate of Applied Science - Human Services

Borough of Manhattan Community College

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MARIAMA DIALLO