Mariama Diallo
Brooklyn,NY
Summary
I am eager to obtain an entry-level position within a dynamic organization that allows me to leverage my strong analytical skills, attention to detail, and passion for problem-solving. I am committed to contributing to the company's success by utilizing my abilities to support team goals, enhance productivity, and drive innovative solutions.
Overview
3
3
years of professional experience
Work History
Bilingual Administrative Assistant
DOCGO
, NY
04.2022 - 03.2025
- Help the guest with the documentation needed for residency, asylum, benefits, and resources they need.
- Data intake in inventory, giving guests their hygienic needs for the entire family.
- Intake guests when arriving at the site, and ensure they receive the help they need with boards, supplies, etc.
- Communicating with guests from all kinds of backgrounds, and establishing common ground.
- Crisis management on-site and ensuring guests feel comfortable and de-escalated.
- Received postal mail and faxes and distributed to appropriate person or department.
- Case manage guest living status, documentation, and mail.
- Entered customer information into database systems accurately and efficiently.
- Responded to customer issues to provide immediate resolution and improve retention.
Office Intern
Farragut Houses
06.2023 - 08.2023
- Maintained a clean work environment by organizing files, disposing of trash, and dusting surfaces regularly.
- Provided administrative support to the office staff by answering phones, filing documents, and data entry.
- Monitored office supplies inventory and placed orders when necessary.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Graffiti Clean Up
Achievement First East Brooklyn High School
, NY
03.2023 - 04.2023
- Working with officers.
- Painting over graffiti in the neighborhood area.
Education
Bachelor of Arts - Social Work
Medgar Evers College
Brooklyn, NY06-2026
High School Diploma -
Achievment First East Brooklyn High School
06-2022
Skills
- Case management
- Crisis intervention
- Data entry
- Client advocacy
- Community outreach
- Conflict resolution
- Team collaboration
- Fluent bilingualism (French, Creole)
- Team bonding
- Administrative support
- Highly organized
- Attention to detail
- Problem solving
Timeline
Office Intern
Farragut Houses
06.2023 - 08.2023
Graffiti Clean Up
Achievement First East Brooklyn High School
03.2023 - 04.2023
Bilingual Administrative Assistant
DOCGO
04.2022 - 03.2025
Bachelor of Arts - Social Work
Medgar Evers College
High School Diploma -
Achievment First East Brooklyn High School
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