Mariama D’Jau
Houston,TX
Summary
Experienced and results-driven retail professional with 5 years of successful team management, fostering teamwork, and driving company success. Proven skills in client engagement, energetic marketing, and the ability to bring traffic. Seeking a Sales role in the Customer Service sector with a focus on utilizing language proficiency in five languages to enhance communication and customer satisfaction. Recognized for problem-solving and dedication to improving overall client experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Holder
Michael Kors
09.2021 - Current
- Meet & exceed sales goal targets (daily, monthly, yearly)
- Engaging in store experience through interacting with customers and supporting teammates on the sales store functions
- Efficiently balance all operational tasks for a variety of store functions
- Achieve productivity goals though multitasking and prioritizing responsibilities
- Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks
- Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment
- Process returns and exchanges
- Ability to communicate effectively & build strong partnerships with clients, peers, and management
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Shift manager
McDonald's
10.2020 - 09.2021
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Analyzed financial information obtained from clients to determine transactions to either be rejected or approved
- Identified growing opportunities through analytics, financial modeling and business case development
- Ensure the timely and successful delivery of the solutions according to client needs and objectives
- Proven capability to explain junior employees how to manage the accounts.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Sales associate
Coffee Shop
04.2018 - 06.2019
- Worked with management to develop opportunities to improve project engagement deliverable and outcomes
- Analyzed financial information obtained from clients to determine strategies for meeting clients objectives
- Promoted and sold products using performed cost-benefits and needs analysis of potential clients to meet their needs
- NOS
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Call Center Agent
NOS Communications
05.2017 - 09.2017
- Boosted productivity by maintaining strong call and quickly working through scripts to address diverse problems.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped company maintain exceptional client service ratings on external audits.
Education
Bachelor of Science - Marketing And Professional Sales
Grand Canyon University
Phoenix, AZ05.2025
Associate of Arts - Political Science
Houston Community College
Houston, TX05.2022
GED -
La Guardia Community College
New York, NY05.2021
Associate of Arts - Communication, Marketing And Publicity
Gustave Eiffel Professional School
Lisbon, Portugal06.2020
High School Diploma -
Escola Portuguesa De Luanda
Luanda, Angola06.2018
Skills
- Microsoft Office (Word, Excel, PowerPoint, Project)
- Prezi
- Adobe Photoshop
- Social Media
- Google Docs
- Workflow Monitoring
- Market Research
- Google AdWords
- Customer Service Management
- Product Ordering
- Promotional Campaigns
Certification
Marketing
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
creole
Native or Bilingual
fulani
Native or Bilingual
French
Elementary
Timeline
Key Holder
Michael Kors
09.2021 - Current
Shift manager
McDonald's
10.2020 - 09.2021
Sales associate
Coffee Shop
04.2018 - 06.2019
Call Center Agent
NOS Communications
05.2017 - 09.2017
Bachelor of Science - Marketing And Professional Sales
Grand Canyon University
Associate of Arts - Political Science
Houston Community College
GED -
La Guardia Community College
Associate of Arts - Communication, Marketing And Publicity
Gustave Eiffel Professional School
High School Diploma -
Escola Portuguesa De Luanda
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