Mariama Starkweather
Murrieta,CA
Summary
I have 3 years an OTC Pharmacy Department Manager taking care of the departments in-stock and replenishment. I was at one point an Assistant Store Manager , with more than 26 years working in the retail field. Determined and passionate with excellent capabilities in building strong and successful teams and creating a positive working environment.
Experienced Front End Supervisor knowledgeable about operations, team leadership and training. Dependable and punctual team player with abilities in planning, managing and evaluating work. Offering 26 years of experience.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Design Supervisor
Floor And Decor
04.2021 - Current
- Researched design trends, technology and processes and directed work of design team .
- Spearheaded design process to align with client specifications and budget.
- Created materials and designs in Software for use in client presentations and communications.
- Appointed design consultants and encouraged performance pursuant to deed and scope of service.
OTC Pharmacy Department Manager
Walmart
05.1994 - 04.2021
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Monitored security and handled incidents in a calm and professional manner.
- Trained and managed associates in customer service and sales techniques.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Recognized problem areas and effectively reduced errors to increase profit margins.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Followed merchandising guidelines to present visually appealing displays.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Responded to customer questions and requests in a prompt and efficient manner.
- Responded to customer concerns with friendly and knowledgeable service.
- Mentored new sales associates to contribute to the store’s positive culture.
- Communicated clear expectations and goals to each team member.
- Engaged with customers in a sincere and friendly manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Answered customer telephone calls promptly and in an appropriate manner.
Education
High School Diploma - undefined
Azusa High School
Azusa, CA1992
Skills
- Order management
- Oral and written communication
- Staff management
- Merchandising and display
- Relationship building and management
- Staff scheduling
- Product knowledge
- Mentoring and coaching
- Inventory management
- Customer service
- Order processing
- Company Standards
- Customer Needs Assessments
- Project Leadership
- Design and Development
- Furniture Selection
- Client Relations
- Corrective Actions
- Designer Mentoring
- Customer Engagement Strategies
- Review Processes
- Customer Acquisition
- Photo Imaging
- Active Learning
- Commercial Projects
- Team Meetings
- Continuous Improvement Process
- Best Practices and Standards
- Visual Representations
- Strategic Networking
- Creative Solutions
- Project Supervision
- Workflow Management
- Space Planning
- Lighting Selection
- Design Evaluations
- Interpersonal Communication Skills
- Professional Relationships
- Strategic Partnership Development
- Customer Service and Assistance
- 3D Design
- Plan Projects
Certification
I am a certified residential Interior Designer
Timeline
Design Supervisor
Floor And Decor
04.2021 - Current
OTC Pharmacy Department Manager
Walmart
05.1994 - 04.2021
High School Diploma - undefined
Azusa High School