Summary
Overview
Work History
Education
Skills
References
Timeline
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MARIAMA JAMMEH

Horn Lake,MS

Summary

Dynamic professional with a robust background in financial services and customer support, notably at the Internal Revenue Service (IRS). Excelled in roles requiring strategic planning, problem-solving, and risk management. Demonstrated proficiency in Microsoft Office Suite and strong communication skills, significantly enhancing automation processes and client satisfaction. Achieved complex goals efficiently, underscoring a commitment to excellence and innovation.

Overview

15
15
years of professional experience

Work History

Tax Examiner

Internal Revenue Service (IRS)
01.2018 - Current
  • Completed individual tax returns for customers and assistance on determining information needed to resolve disputes
  • Provided customer service to taxpayers, and calculated earned income credits
  • Issued tax notices for under-reported income
  • Researching pertinent tax data through IDRS, accounting records, telephone contact and outreach to IRS officials or other agencies
  • Referring possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code

Credit Analyst

Bubby Rapid
08.2015 - 05.2017
  • Helped increase automation by managing and adjusting customers' credit lines
  • Assisted Collections Department with delinquent customers
  • Reconciled customer accounts as necessary to aid in collection efforts, including logging into customer portals to review invoice statuses
  • Analyzed severity of past due accounts and took precautions to prevent future credit losses
  • Monitored borrowing trends, payments, and credit exposure on a weekly basis
  • Completed financial analysis'
  • Administrative duties: maintain documents, filing, emailing, and following up with clients

Inbound Sales Associate

Good Samaritan
01.2014 - 01.2015
  • Manage high volume of phone calls and provide response to all, maintaining high quality standards of service and performance
  • Transferred all non-sales related calls to appropriate server
  • Assist customers with knowledge on products and services
  • Always ensure optimal levels of client satisfaction

Senior Customer Service Associate

Arrowhead Insurance
06.2009 - 08.2014
  • Investigated, analyzed, and documented all auto and glass claims
  • Filed auto, home and glass insurance claims for customers and agents
  • Provided customers with updated claims information and followed up with customers to ensure accuracy with claim process
  • Assisted and provided adjusters with completed claims information to process customers' requests
  • Scheduled inspections, repairs and car rentals for all auto and glass claims
  • Ensured all damage was consistent with the report of the accident claim

Education

Masters in Finance -

Park University
Kansas City, MO
05.2017

BA - Accounting

Park University
Kansas City, MO
12.2015

Skills

  • Consumer Lending & Risk Management
  • Strategic Planning & Problem Solving
  • Data Entry & Analysis
  • Proficient in Microsoft Office Suite
  • Ability to meet complex goals in a timely manner
  • Strong written & verbal communication skills

References

References available upon request

Timeline

Tax Examiner

Internal Revenue Service (IRS)
01.2018 - Current

Credit Analyst

Bubby Rapid
08.2015 - 05.2017

Inbound Sales Associate

Good Samaritan
01.2014 - 01.2015

Senior Customer Service Associate

Arrowhead Insurance
06.2009 - 08.2014

Masters in Finance -

Park University

BA - Accounting

Park University

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MARIAMA JAMMEH