Mariama Kanu

• Kept accurate and detailed records to track and document client progress.
• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Monitored client progress to make necessary adjustments for client success.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Coordinated care with other professionals to provide clients with comprehensive support.
• Led supportive group discussions and education sessions with alcohol and drug users and families.
• Supported aftercare planning for continued recovery after treatment.
• Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
• Developed individual treatment goals based on history and diagnosis.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

• Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
• Consulted with and trained highly skilled mental health and medical staff.
• Monitored conditionally released, mentally ill individuals found not guilty in criminal court cases.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Observed and monitored client behavior and responses to treatment.

• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Created and updated records and files to maintain document compliance.
• Offered technical support and troubleshot issues to enhance office productivity.
• Managed electronic records database and handled all file requests.
• Maintained personal schedule, professional calendar and individual appointments for senior staff members.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for department managers.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Launched quality assurance practices for each phase of development

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Organized documents to manage paper and electronic filing systems of clients.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.

• Conducted closings with customers, realtors, lenders and attorneys.
• Secured documents required for issuance of title insurance.
• Understood escrow process to determine steps to transfer title pursuant to contract conditions and lender instructions.
• Oversaw issuance of checks, bills and statements, receipts and other documents to drive customer satisfaction.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
• Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
• Followed-up on status of releases, policies, and return of recorded documents.
• Managed real estate closing process in compliance with applicable standards and legal requirements.
• Checked signatures and legal descriptions for accuracy and integrity.

• Evaluated and negotiated contracts to procure favorable financial terms.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Established and checked coding procedures, monitored reports and updated internal files.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Achieved results by working with staff to meet established targets.
• Collected, arranged, and input information into database system.

• Answered high volume of phone calls and email inquiries.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.

• Coordinated event budgets and maintained the office calendar

• Organized Student Government meetings in order to receive budgets for events

• Coordinated diversity workshops to improve the diversity dynamic on campus

• President of the ALANA organization (African, Latino, Asian, Native American)

• Assisted director with scheduling meetings with other Departments on campus

• Planned school events to expand diversity on campus amongst students

• Help draft and review flyers and proposals on behalf of the Director

• Assisted with organizing and preparing meetings and small gathering amongst other Directors on campus

• Created agendas and logistics for meetings

• Answered and responded to phone calls to obtain important information for Director

• Helped organize and prioritize emails and documents when needed

• Maintained Confidential documentation on behalf of Director

• Developed decor, theme and ambiance for events to satisfy client's vision and budget

• Identified cost savings by researching new vendors and negotiating with partnered vendors

• Organized events from conception to completion, arranged program schedules and managed on-site logistics.

• Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.