Mariama Malek
Killeen,TX
Summary
Hardworking Women recognized for high productivity and efficient task completion. Skilled in customer service, equipment maintenance, and safety protocol management. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
1
1
year of professional experience
Work History
Bowling Attendant
Bowlero
Richardson , Texas
01.2024 - 04.2024
- Greeted customers upon arrival and provided them with bowling equipment.
- Assisted customers in setting up their bowling lanes, including placing bumpers for children.
- Monitored the progress of games to ensure safety regulations were followed.
- Provided instructions on how to properly use the bowling equipment and scorecards.
- Collected payments from customers for services rendered and maintained accurate records of all transactions.
- Organized tournaments by reserving lanes and assigning teams as needed.
- Processed rental payments for shoe rentals when applicable.
- Kept track of lane availability and updated it accordingly in order to maximize usage.
- Took responsibility for ensuring that each lane was appropriately set up prior to play starting.
- Answered questions about policies, prices, products offered at the facility.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Ensured that all rules and regulations regarding safety were adhered to at all times.
- Resolved customer complaints in a polite and professional manner.
- Answered incoming phone calls regarding lane reservations or other questions about the facility
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Restaurant Hostess
Yao Fuzi
Plano , TEXAS
06.2023 - 10.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered phones promptly to record and confirm reservations.
- Accepted payments from guests for dine-in and take-out foods.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
High School Diploma -
Richardson High School
Richardson, TX05-2023
Skills
- Promotional skills
- Safety awareness
- Phone Etiquette
- POS System Operation
- Food handling
- Time Management
- Strong Work Ethic
- Teamwork and Collaboration
- Issue Resolution
- Organizational Skills
- Communication Skills
- Money Management
- Customer Assistance
- Decision-Making
- Self Motivation
- Positive Attitude
- Task Prioritization
- Reservation coordination
- High-volume dining
- Conflict Resolution
- Service prioritization
- Handling Complaints
- Check payment processing
- Social Perceptiveness
- Active Learning
Timeline
Bowling Attendant
Bowlero
01.2024 - 04.2024
Restaurant Hostess
Yao Fuzi
06.2023 - 10.2023
High School Diploma -
Richardson High School