MARIAMA NJIE
Hampton,GA
Summary
I am a very experienced customer service officer with high energy and excellent interpersonal skills. My key strengths include superb writing and speaking fluently in the English Language. Academically,I have developed the highest level of proficiency in marketing, public relations, communication and quantitative analysis in preparation for my career as a marketing and customer services officer. I possess abilities to communicate with people effectively, plan, organize and prioritize work and commit to results. Knowledgeable [Desired Position] with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
ALL N ONE SECURITY, Hartsfield Jackson Atlanta International Airport
11.2018 - 11.2020
- Employee credential and personal inspection
- Attention to any suspicious activities around the vicinity of the airport
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
ADMISSION CORDINATOR
New Beginnings Inc
01.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Completed bi-weekly payroll for 85 employees.
Interpreter
N/A
01.2019 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Translated website content from other languages to English.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Flight Attendant
Germania Airlines, Gambia Bird
03.2013 - 12.2017
- Passenger safety and comfort onboard.
Admin Assistant/ Customer
AETC, Hartsfield Jackson Atlanta International Airport
06.2017 - 11.2017
- Resolve customer issues and complaints
- Respond to all passenger enquiries on a timely manner
- Redirect all passengers to their various pick up locations during hours of construction at the airport
Customer Service Officer/Admin Assistant
Skye Bank (Gambia) Ltd
09.2009 - 01.2012
- Deliver efficient and quality customer service consistently
- Receive, evaluate and process all customer requests in a timely manner
- Resolve customer issues and complaints
- Process standing order mandates
- Issuances of cheque books and provide account statements on customers’ request.
Education
Flight Safety, Aviation Security and First Aid. -
Airlines
SPAIN, BARCELONA02.2010
Secondary School Certificate -
06.2007
Bachelor - Human Resources Management
Newham College (Stratford)
Welfare Rd, London E15 4HT, United Kingdom05.2009
Advance diploma - Sales and Marketing
Glory Baptist Senior Secondary School
2007
Skills
- Computer Skills
- High level of proficiency in Microsoft Excel, Word and Outlook, PowerPoint, Windows XP and Vista
Certification
June 2010: Effective Tellering and Customer Services
April 2010: Excellence in Customer Services
Timeline
ADMISSION CORDINATOR
New Beginnings Inc
01.2024 - Current
Interpreter
N/A
01.2019 - Current
Security Officer
ALL N ONE SECURITY, Hartsfield Jackson Atlanta International Airport
11.2018 - 11.2020
Admin Assistant/ Customer
AETC, Hartsfield Jackson Atlanta International Airport
06.2017 - 11.2017
Flight Attendant
Germania Airlines, Gambia Bird
03.2013 - 12.2017
Customer Service Officer/Admin Assistant
Skye Bank (Gambia) Ltd
09.2009 - 01.2012
Flight Safety, Aviation Security and First Aid. -
Airlines
Secondary School Certificate -
Bachelor - Human Resources Management
Newham College (Stratford)
Advance diploma - Sales and Marketing
Glory Baptist Senior Secondary School
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