Mariama Scott
Middletown,DE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager Part Time
Fifth Street Hotel Bar And Restaurant
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stock outs while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects, and tasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
CNA/PCT Preceptor Full Time
Veterans Administration Medical Center
08.2019 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
CNA/ Preceptor Full Time
St Francis Life Center
03.2014 - 08.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Bachelor of Science - Medical Social Work
Delaware Technical And Community College
Wilmington05.2026
No Degree - Nursing Assistant Program
Dawn Career Institute
Newark, DE10.2014
GED -
John H. Groves High School
Newark05.2014
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Employee Scheduling
- Retail Operations
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Compliance understanding
- Staff Development
- Orientation and training
- Cost Reduction
- Schedule oversight
- Meeting facilitation
- Promotional planning
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
- Customer Relationship Management
- Staff Training
- Scheduling and Coordinating
- Professional and Courteous
- Good Judgment
- MS Office
- Employee Coaching and Mentoring
- Shift Scheduling
- Interpersonal Relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Microsoft Word
- Clover
- Cash Register
- Copier
- Fax
- VATAS
- Caribou
- CPRS
- Multi Line Phone System
Certification
Ramp Training -
CPR/AED/BLS Certification 6/224
Basic Travel & Claims Authorization 5/23
Preceptor Essentials 11/23
SPHM Unit Peer Leader 6/24
SPHM Conference 6/22 , 6/23
VISION HRO Baseline Training 5/23
Seed/ CTT Training Project 11/24
Unit Base Council 4/24
Wow Award Winner 2024
Timeline
Assistant Manager Part Time
Fifth Street Hotel Bar And Restaurant
10.2023 - Current
CNA/PCT Preceptor Full Time
Veterans Administration Medical Center
08.2019 - Current
CNA/ Preceptor Full Time
St Francis Life Center
03.2014 - 08.2019
Bachelor of Science - Medical Social Work
Delaware Technical And Community College
No Degree - Nursing Assistant Program
Dawn Career Institute
GED -
John H. Groves High School
Ramp Training -
CPR/AED/BLS Certification 6/224
Basic Travel & Claims Authorization 5/23
Preceptor Essentials 11/23
SPHM Unit Peer Leader 6/24
SPHM Conference 6/22 , 6/23
VISION HRO Baseline Training 5/23
Seed/ CTT Training Project 11/24
Unit Base Council 4/24
Wow Award Winner 2024
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