Mariama Sow-Traore

Answer emergency line and dispatch codes

Page providers for consults and patient calls

Change on call schedule for providers

Answer patient calls

• Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
• Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Trained repeatedly on active shooter response strategies to prepare for potential security breaches.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.