Mariama Sow-Traore

Answer and dispatch emergency calls throughout hospital

help patients locate appointment time through EPIC system

page providers on call

transfer calls to patient requested area.

• Managed time efficiently in order to complete all tasks within deadlines
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Organized and detail-oriented with strong work ethic

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Performed pat-downs to look for unauthorized materials and weapons.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Used explosive detection machines and chemical swab systems to identify potential hazards.