MARIAM ADEBUKOLA MOGAJI
SALT LAKE CITY,UTAH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
CLEAR SOURCE
SALT LAKE CITY, UTAH
07.2021 - 07.2024
- Resolves customer complaints via phone, email, mail, or social media
- Uses telephones to reach out to customers and verify account information
- Greets customers warmly and ascertain problem or reason for calling
- Cancels or upgrades accounts
- Assists with placement of orders, refunds, or exchanges
- Advises on company information
- Takes payment information and other pertinent information such as addresses and phone numbers
- Places or cancels orders
- Answers questions about warranties or terms of sale
- Acts as the company gatekeeper
- Suggests solutions when a product malfunction
- Handles product recalls
- Attempts to persuade customer to reconsider cancellation
- Informs customer of deals and promotions
- Sells products and services
- Utilizes computer technology to handle high call volumes
- Works with customer service manager to ensure proper customer service is being delivered
- Closes out or open call records
- Compiles reports on overall customer satisfaction
- Handles changes in policies or renewals
Customer Experience Specialist
TELEPERFORMANCE
01.2018 - 05.2021
- Resolved customer complaints via phone, email, mail, or social media
- Used telephones to reach out to customers and verify account information
- Greeted customers warmly and ascertain problem or reason for calling
- Cancelled or upgraded accounts
- Assisted with placement of orders, refunds, or exchanges
- Advised on company information
- Took payment information and other pertinent information such as addresses and phone numbers
- Placed or cancelled orders
- Answered questions about warranties or terms of sale
- Acted as the company gatekeeper
- Suggested solutions when a product malfunction
- Utilized computer technology to handle high call volumes
- Worked with customer service manager to ensure proper customer service was being delivered
- Closed out or open call records
- Compiled reports on overall customer satisfactions
Education
Bachelor of Arts (BA) - English
University of Lagos
Akoka, Nigeria09.2012
Skills
- Microsoft Office
- Word
- Excel
- Access
- PowerPoint
- Customer complaint resolution
- Client relations
- Verbal communication
- Written communication
- Teamwork
- Responsibility handling
Timeline
Customer Service Associate
CLEAR SOURCE
07.2021 - 07.2024
Customer Experience Specialist
TELEPERFORMANCE
01.2018 - 05.2021
Bachelor of Arts (BA) - English
University of Lagos
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