Summary
Overview
Work History
Education
Skills
Community Service/Volunteer Work:
Timeline
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Maria Madeline Fava

Rochester

Summary

A dynamic self-starter who works effectively with all organizational levels and possesses excellent leadership, communication, and decision-making skills. Goal-oriented professional focused on successfully developing and implementing updates to operational standards, leading team organization, and employee engagement. Proactive and personable leader with skills in strategic planning, prioritizing tasks, teamwork building, and approaching issues with an analytic mindset. Bringing years of experience and success in problem solving, trouble shooting and critical thinking.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Professional with strong background in retail management, poised to drive business success. Skilled in inventory control, customer engagement, and financial oversight, ensuring operational efficiency. Focused on team collaboration and adaptable to changing business needs, delivering consistent and measurable results. Known for strategic thinking, reliability, and passion for creating positive customer experience.

Overview

20
20
years of professional experience

Work History

Store Owner & Director

Family Music Center
09.2017 - 09.2023
  • Managed Music Lesson program with 12 teachers and an average of 100 students weekly. Marketed and managed annual school band rental program with over 600 active rentals, processing over 20o new rentals every fall quarter of the school year.
  • Oversaw store retail sales and product inventory, ordering & stocking, as well as new product research & marketing. Managed client consignment sales and contracts.
  • Developed working relationship with local repair technicians, offering instrument repair services to clients.
  • Directed a well trained team of employees, including interviewing, hiring process, training, managing daily scheduling, payroll, workmans comp, etc.
  • Managed rental income and role as landlord for building tenant/business on premises, as well as regular building maintenance & upkeep.
  • Developed and implemented Music therapy program offering customized music therapy for specific student needs.
  • Organized annual events and Recitals for students and their families, as well as recording opportunities to showcase student talent.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Attended NAM show for further education on music industry, products, and dealer relations.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Network Relations Consultant

Blue Cross Blue Shield - Amerigroup
09.2016 - 02.2018
  • Enhanced network performance by conducting thorough evaluations and implementing strategic improvements.
  • Delivered exceptional customer service by responding promptly to client inquiries and addressing concerns effectively.
  • Maintained direct contact with providers in the WNY Medicaid network ensuring that all operational needs were met.
  • Initiated outreach to facilities, provider groups, and practitioners to assist with contracting, credentialing, claims, and plan policy concerns.
  • Lead on-site meetings and demonstrations to review new health plan and use of online portal.
  • Assisted providers with the development and maintenance of new Amerigroup policies.
  • Managed complaint resolution between physicians, hospitals, and members. Worked directly to trouble shoot and resolve unique policy issues.
  • Worked with providers to ensure that all facilities were effectively informed of health plan communications and updates.
  • Worked closely with the quality and marketing teams to grow membership for the plan and uphold state standards.
  • Identify gaps of care and services and work to implement programs and execute market strategies to fill gaps with appropriate services and resources available to members.
  • Proactively identified potential problems through regular monitoring activities while working closely with support teams towards swift resolution.
  • Established strong relationships with clients, leading to increased satisfaction and streamlined communication processes.
  • Maintained detailed records of all client interactions, work orders, and project updates for easy reference during account reviews or audits.
  • Collaborated with cross-functional teams to implement new IT solutions, resulting in optimized operations.
  • Improved overall system efficiency by troubleshooting and resolving complex network issues in a timely manner.

Event Planning Coordinator (Seasonal)

Spring Lake Winery
09.2006 - 06.2017


  • Managed logistics for large-scale events, ensuring timely setup and breakdown while minimizing disruptions to venue operations.
  • Elevated client satisfaction by consistently delivering well-executed events tailored to specific needs and objectives.
  • Implemented innovative tracking methods to monitor progress of event planning tasks, improving overall efficiency and organization.
  • Collaborated with vendors to secure high-quality products and services at competitive prices, optimizing budget allocation.
  • Designed visually impactful promotional materials, capturing the essence of each unique event and attracting diverse audiences.
  • Optimized resource allocation through effective delegation of tasks, ensuring successful execution of all event components.

Restaurant Manager

Molinaro’s Ristorante
06.2003 - 12.2016
  • Managed scheduling and supervision of 12 employees including interviewing, hiring & training processes, as well as organizing & leading staff meetings.
  • Developed leadership skills, efficiency with multi-tasking, organizational skills, and direct customer care and satisfaction.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Marketing Team Member (Part- Time)

Dent Neurologic Institute
12.2014 - 08.2016
  • Worked on Dents Social Media Marketing Team creating content and managing public forums and platforms including Facebook, Twitter, LinkedIn, and Instagram.
  • Posting Dent Neurological Event content & photos, blogging articles & support group updates.
  • Monitoring patient web interaction, surveys, reviews, & assisting with all patient request and concerns.
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Conducted thorough market research to identify new opportunities for growth and expansion.
  • Organized successful product launches that garnered positive media coverage and increased sales.
  • Created visually appealing presentations to showcase campaign results during client meetings, demonstrating the value of our work effectively.
  • Enhanced customer engagement by creating compelling content for social media platforms.

Authorizations Specialist

Dent Neurologic Institute
09.2014 - 08.2016
  • Assisted physicians with clinical support, obtaining authorizations for imaging studies, confirmation of patient insurance coverage, & reviewing patient plans/carriers and policies.
  • Proficiency with DR systems (Imaging reports & documents) as well as EMR, EHR and eclinical works.
  • Worked directly with patient care, strong customer service skills, review & interpretation of clinical files, & working with workman's compensation and no fault claims.
  • Increased efficiency in the approval process by identifying trends in frequent denials or delays, implementing proactive measures to prevent future issues.
  • Reduced errors in authorization approvals by meticulously reviewing documentation and cross-referencing information.
  • Maintained up-to-date knowledge on industry regulations and company policies to ensure accurate processing of authorizations.
  • Demonstrated exceptional attention to detail while handling sensitive personal information, adhering to HIPAA guidelines and maintaining confidentiality.
  • Enhanced customer satisfaction by efficiently processing authorization requests and verifying eligibility.
  • Developed strong relationships with healthcare providers through consistent professional communication, fostering trust and support between parties during the authorization process.
  • Expedited urgent requests by prioritizing tasks effectively, ensuring efficient handling of time-sensitive cases.
  • Participated in ongoing training initiatives to stay current on industry best practices, applying new knowledge to enhance job performance.
  • Maximized accuracy of authorization decisions by thoroughly analyzing medical records and related documents against established criteria.
  • Collaborated with other departments to address discrepancies or obtain additional information, ensuring accurate decision-making in the authorization process.

Medical Receptionist

Varallo’s Family Practice
06.2007 - 07.2009
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Reviewing medical notes & patient charts, entering imaging studies and test results & reports into EMR system.
  • Assisting with EKG patient studies & equipment, and interpreting results, posting to client files.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing & accounts.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Education

Master of Arts - Clinical Psychology

Medaille College
Buffalo, New York
08.2012

Bachelor of Arts - Psychology

Canisius College
Buffalo, New York
05.2010

Skills

  • Communication
  • Leadership
  • Business Process Improvement
  • Organization
  • Multi-tasking
  • Attention to detail
  • Critical thinking
  • Business Networking

Community Service/Volunteer Work:

Jazz in the Vineyard - Event Planner/Organizer - May 2018 - Event to raise awareness and funds for Roswell Park Cancer Institute & Glioblastoma Brain Cancer -

Believe Toy Drive - Founder  November 2013 - 2016 Annual Event

Founder of annual charity to collect toys and raise donations for Women and Children’s Hospital of Buffalo. Over 1,500 toys donated to date. Organize donation drop offs, manage volunteers and market the event on social media outlets.

Roswell Park Benefit (Italian Festival) - Event Coordinator March 2009- 2013 Annual Event

Event coordinator for Molinaro’s Annual Italian Festival to benefit Roswell Park Cancer Institute. Efforts include soliciting business for sponsorships/donations and preparing all event activities, entertainment, and vendors. Organize vendor layout and market the event on social media outlets. Execute necessary legal actions such as permits and towns approvals.

Column of Hope - Member, Organizer & Researcher October 2010 - 2014

Completed research on sports related spinal cord injuries. Planned charity events such as the Annual Gala and Conquer Chiari Walk Across America through advertising, collecting funds for research, and obtaining business sponsorships. Assisted in hosting educational events to increase awareness and present new case studies.

Timeline

Store Owner & Director

Family Music Center
09.2017 - 09.2023

Network Relations Consultant

Blue Cross Blue Shield - Amerigroup
09.2016 - 02.2018

Marketing Team Member (Part- Time)

Dent Neurologic Institute
12.2014 - 08.2016

Authorizations Specialist

Dent Neurologic Institute
09.2014 - 08.2016

Medical Receptionist

Varallo’s Family Practice
06.2007 - 07.2009

Event Planning Coordinator (Seasonal)

Spring Lake Winery
09.2006 - 06.2017

Restaurant Manager

Molinaro’s Ristorante
06.2003 - 12.2016

Master of Arts - Clinical Psychology

Medaille College

Bachelor of Arts - Psychology

Canisius College

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Maria Madeline Fava