Maria Madeline Fava
Rochester,USA
Summary
Dynamic and detail-oriented professional with a strong background in leadership, business operations, customer service, and vast experience in the medical field. Skilled in strategic planning, communication, and team development, with proven success in building client relationships, optimizing workflows, and driving organizational growth. Recognized for reliability, dedication, and creating positive customer experiences.
Overview
20
20
years of professional experience
Work History
Store Owner & Director
Family Music Center
09.2017 - 09.2023
- Managed a team of 12 instructors and 100+ students weekly, overseeing music lessons, music therapy, 300+ band instrument rentals, repairs, and retail sales.
- Increased sales by implementing targeted marketing strategies and optimized inventory management.
- Directed hiring, training, payroll, vendor negotiations, and budget planning to maintain financial stability.
- Developed and launched a music therapy program tailored to individual student needs.
- Organized large-scale recitals, community events, and promotional campaigns to strengthen customer engagement.
Event Planning Coordinator (Seasonal)
Spring Lake Winery
09.2008 - 06.2017
- Supported the planning and execution of 100+ successful private & corporate events, receiving successful feedback and recognition for exemplary teamwork and dedication.
- Managed logistics for large-scale events, with efficient attention to detail, ensuring timely setup and breakdown while minimizing disruptions to venue operations.
- Collaborated with vendors to secure high-quality products and services at competitive prices, optimizing budget allocation.
Network Relations Consultant
Blue Cross Blue Shield
09.2016 - 02.2017
- Supported Medicaid provider networks through outreach, training, and policy updates.
- Led provider onboarding, credentialing, and complaint resolution to improve care access.
- Collaborated with quality and marketing teams to grow plan membership and meet state compliance standards.
- Maintained direct contact with facilities & providers in the WNY Medicaid network ensuring that all operational needs were met including contracting, claims & plan policy concerns.
Restaurant Manager
Molinaro's Ristorante
06.2003 - 12.2016
- Managed and supervised 12 employees including interviewing, hiring & training processes, scheduling, as well as organizing & leading staff meetings.
- Developed leadership skills, multi-tasking, organizational skills, and direct customer care and satisfaction.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly monitored inventory and ordered appropriate supplies to maintain adequate stock levels.
- Promoted a positive atmosphere and work environment and went above and beyond to guarantee each customer received exceptional food and service.
Marketing Team Member (Part-Time)
Dent Neurologic Institute
12.2014 - 08.2016
- Created social media content and managed public forums and platforms to increase patient engagement.
Authorizations Specialist
Dent Neurologic Institute
09.2014 - 08.2016
- Processed insurance authorizations and maintained HIPAA compliance, improving approval efficiency.
- Assisted Providers with clinical support, patient care, review & interpretation of medical reports, proficiency with DR systems, EMR, EHR, and eclinical works.
- Maximized accuracy of authorization approvals by identifying denial trends and thoroughly analyzing medical records & related documents against criteria.
Education
Master of Arts - Clinical Psychology
Medaille College
Buffalo, NY08-2012
Bachelor of Arts - Psychology
Canisius College
Buffalo, NY06-2010
Skills
- Leadership
- Attention to Detail
- Business Process Improvement
- Excellent Communication
- Strategic Planning & Organization
- Customer Service
- Networking & Client Relations
- Critical Thinking & Problem Solving
- Multi-tasking
- Adaptability
Timeline
Store Owner & Director
Family Music Center
09.2017 - 09.2023
Network Relations Consultant
Blue Cross Blue Shield
09.2016 - 02.2017
Marketing Team Member (Part-Time)
Dent Neurologic Institute
12.2014 - 08.2016
Authorizations Specialist
Dent Neurologic Institute
09.2014 - 08.2016
Event Planning Coordinator (Seasonal)
Spring Lake Winery
09.2008 - 06.2017
Restaurant Manager
Molinaro's Ristorante
06.2003 - 12.2016
Master of Arts - Clinical Psychology
Medaille College
Bachelor of Arts - Psychology
Canisius College
Community Leadership & Volunteer Work
- FOUNDER/COORDINATOR -Jazz in the Vineyard: (2018) Raised awareness & funds for Glioblastoma Brain Cancer research for Roswell Park Cancer Institute, Buffalo, NY.
- FOUNDER/COORDINATOR - Believe Toy Drive: (2013–2016) Collaborated with local businesses & Donated 1,500+ toys to hospitalized children at Women & Children’s Hospital in Buffalo, NY.
- ORGANIZATION MEMBER -Column of Hope: (2011-2015) Planned fundraisers, research initiatives, and awareness campaigns for neurological disorders.
- COORDINATOR -Roswell Park Italian Festival: (2005-2013) Organized, campaigned, & led annual benefit events, securing sponsorships and media coverage to raise awareness & funds for cancer research for Roswell Park Cancer Institute, Buffalo, NY.