Maria Magdalena Ortega Neri
Denver,CO
Summary
Encouraging team leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Director of Specialists Programs & Spanish Teacher
Montessori School Of Denver
08.2007 - Current
- Work closely with organizational leadership and board of directors to guide operational strategy.
- Oversee operations and provide corrective feedback to achieve daily and long-term goals.
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Monitor and coordinated workflows to optimize resources.
- Form strategic partnerships and connect with program directors, administrators and parents.
- Train new employees on proper protocols and customer service standards.
- Assist in recruiting, hiring and training of team members.
- Schedule employees for shifts, taking into account students and educational programs' needs.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Report issues to higher management with great detail.
- Cultivate and strengthen lasting team relationships using strong issue resolution and dynamic communication skills.
- Supervise creation of exciting events involving the school's community.
- Collaborate and create curricula development.
- Created a Spanish language curriculum based on the Five Great Montessori Lessons.
- Teach Spanish 4th through 8th grade.
Elementary Spanish Teacher
Escuela Tlatelolco
08.2005 - 03.2007
- Explained concepts and assignments in both native and non-native languages.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Conducted foreign language exams to determine fluency and comprehension.
- Attended department meetings to develop and update course curricula.
English and German Teacher
ITESM Campus Zacatecas
09.1999 - 12.2002
- Illustrated effective leadership and resolved student conflicts to uphold discipline in classroom.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Identified children's individual and collective learning needs and delivered instruction designed to capture students' interest and maximize individual learning.
- Modified lessons to accommodate diverse learners, using strategies such as peer-assisted learning and small group work.
- Created PowerPoint presentations to give students interactive exercises to prepare for tests and quizzes.
- Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts.
- Completed progress reports with individualized notes regarding students' strengths and areas of improvement.
- Created and administered [Type] and [Type] assessments to analyze student progress.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Designed and administered assessments to evaluate student progress and comprehension.
- Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
- Collaborated with other faculty to plan and coordinate activities and events.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
Office Coordinator
TAESA Airlines
08.1993 - 09.1996
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Increased team productivity by reorganizing office supplies and protocols.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Assistant to Organizational Develop Department
CABLEADOS ZACATECAS
04.1992 - 07.1993
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Reservations Supervisor
Hotel Aristos Zacatecas
09.1990 - 02.1992
- Coordinated the Reservations Department of the hotel.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Supervised the hotel's front desk and the receptionists.
- Coordinated large groups reservations and events.
Education
Bachelor of Arts - Cultural Anthropology And German
METRO STATE UNIVERSITY OF DENVER
Denver, CO06.2013
World Languages - English & German -as-a-Second-Language Education
UNIVERSIDAD AUTÓNOMA DE ZACATECAS
Zacatecas, México05.2002
Skills
- Project Management
- Contract Management
- Staff Management
- Project Coordination
- Staff Development
- Issues Resolution
- Verbal and Written Communication
- Organizational Development
- Creativity and Innovation
- Schedule Management
- Employee Development
- Curricula Development
Things I enjoy doing
I love capturing moments through photography; I love taking pictures of the different places I visit in the world, and highlight cultural aspects of the places. I love traveling to places that are out of the bitten path (lately), and immerse myself in the different cultures I experience. Connecting with the people is a must and writing about my experiences opens opportunities for reflection on human life, human condition and cultural similarities as well as differences.
From my travels to the Middle East, I developed a love for music and dances, hence my decision to take up Persian dance classes. I am Mexican, and I love most of the Latin rhythms.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Limited Working
French
Elementary
Timeline
Director of Specialists Programs & Spanish Teacher
Montessori School Of Denver
08.2007 - Current
Elementary Spanish Teacher
Escuela Tlatelolco
08.2005 - 03.2007
English and German Teacher
ITESM Campus Zacatecas
09.1999 - 12.2002
Office Coordinator
TAESA Airlines
08.1993 - 09.1996
Assistant to Organizational Develop Department
CABLEADOS ZACATECAS
04.1992 - 07.1993
Reservations Supervisor
Hotel Aristos Zacatecas
09.1990 - 02.1992
Bachelor of Arts - Cultural Anthropology And German
METRO STATE UNIVERSITY OF DENVER
World Languages - English & German -as-a-Second-Language Education
UNIVERSIDAD AUTÓNOMA DE ZACATECAS
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