Maria Margot Monge
North Hollywood,CA
Summary
Medical Office Administrator with excellence customer service skills with the proven ability to muli-task, organize, prioritize, and maintain Productivity while learning new concepts nd information Qualified And dynamic Emergency Nurse for Covid -19 for 3 years, Specialized in on call locations and schools and elderly homes. Managed a Team of 30+ Employees.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Weaver Wellness Medical Group
Manager,supervisor
01.2020 - Current
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Generated leads through cold-calling, networking and other outreach methods.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
- Interpreted and processed on-site-only test data according to RMI documentation requirements.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Took and recorded patients' vital signs, documenting in medical charts.
- Monitored patient progress and reported changes to healthcare professionals.
Real Estate Assistant
BLVD Estates
11.2018 - 03.2020
- Generated leads for sales and rental properties through cold calls and referrals
- Developed and deployed marketing collateral to promote properties and drive sales
- Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings
- Coordinated appointments to show marketed properties
- Kept contacts organized with MLS system to maintain readiness for future mailings
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
Business Specialist
Wells Fargo
01.2013 - 09.2018
- Providing professional financial services to customers in a retail bank environment
- Successfully profiling and understanding the financial needs of every customer on a daily basis
- Originating personal accounts, unsecured and secured loans, lines, and credit cards Home equity and loans
- Productively match the customers' needs to Wells Fargo Bank products by efficiently communicating with store tellers and branch business partners
- Marketed new accounts by working lobby traffic
- Meet with clients regularly to review accounts and determine how to deepen relationship with the bank
- Always providing the highest levels of customer service while effectively cross selling bank products and partner referrals
- Always emphasizing Wells Fargo core values and strengths
- Set and achieve personal sales goals while supporting the goals of the team
- Quickly and effectively solve customer challenges
- Prepared and maintained records of sales and revenue
- Developed growth strategies based on customer satisfaction and financial gain
- Collaborated with other departments to come up with strategies for financial gain and customer satisfaction
- Worked with new and existing customers to build excellent rapport
- Completed various reports and analyzed each report to decide where improvements could be made
- Consistently built long-term relationships with existing and new customers.
- Developed growth strategies based on customer satisfaction and financial gain.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Education
H.S. Diploma - General Education
Polytechnic High School
Sun Valley, CA06.2006
Skills
- Team collaboration
- Ability to manage projects
- Client relations
- Office Cleaning
- Knowledge with HIPPA
- Federal Guidelines
- Quality Patient Care
- Data Entry
- Bilingual (English & Spanish)
- 65 wpm
- CPR Certified
- Management
- Muli-Line
- Decision-Making
- Clerical Support
- Excellent Communication
- Problem-Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30+ staff members.
Certification
- CPR Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Weaver Wellness Medical Group
Manager,supervisor
01.2020 - Current
Real Estate Assistant
BLVD Estates
11.2018 - 03.2020
Business Specialist
Wells Fargo
01.2013 - 09.2018
H.S. Diploma - General Education
Polytechnic High School