Summary
Overview
Work History
Education
Skills
Timeline
Maria Marisa Morgan

Maria Marisa Morgan

Fountain,CO

Summary

Dedicated professional with a proven track record at La Quinta, excelling in compassionate caregiving and meticulous housekeeping. Leveraged emotional support and attention to detail to enhance guest and resident satisfaction, significantly improving cleanliness standards. Skilled in patient care and teamwork, consistently exceeding operational goals through effective collaboration and care plan development.

Overview

2025
2025
years of professional experience

Work History

Assisted Living Caregiver

Point of the Pines Garden
  • Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
  • Contributed to a welcoming atmosphere by engaging in friendly conversations with residents while respecting privacy boundaries.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.

Housekeeping Room Attendant

Academy Hotel
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Responded to requests from patrons for linens and toiletries.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
  • Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
  • Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
  • Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
  • Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
  • Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
  • Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
  • Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
  • Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
  • Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
  • Improved team performance by sharing best practices and cleaning tips with new staff members.
  • Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
  • Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
  • Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Changed bed linens and collected soiled linens for cleaning.
  • Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
  • Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Sorted, laundered and put away various laundry items.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Returned emptied garbage receptacles to proper locations.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Care Giver

Bonaventure Assisted Living
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted patients with self-administered medications.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained entire family's schedule and organized events.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Housekeeping Room Attendant

Kanto Lodge

Housekeeping Room Attendant

La Quinta
05.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Responded to requests from patrons for linens and toiletries.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
  • Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
  • Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
  • Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
  • Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
  • Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
  • Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
  • Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
  • Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
  • Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
  • Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
  • Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
  • Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
  • Improved team performance by sharing best practices and cleaning tips with new staff members.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
  • Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
  • Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Sorted, laundered and put away various laundry items.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Returned emptied garbage receptacles to proper locations.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Laundry Attendant

La Quinta
05.2022 - Current
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Examined dried clothes to identify stains, tears and issues.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Collected soiled linens and clothing and pretreated stains.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
  • Provided exceptional customer service while receiving drop-off laundry orders from guests.
  • Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
  • Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
  • Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Assisted with unloading and loading customer laundry items.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Cleaned machine filters and lubricated equipment.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Helped customers with choosing appropriate cleaning cycles and techniques.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Used special fabric treatments, borax, and Type cleaner to remove stains.

Housekeeping

Doubletree By Hilton
03.2021 - 05.2022
  • Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
  • Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.

Assisted Living Caregiver

OAK LODGE NURSING HOME
02.2016 - 09.2016
  • Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
  • Implemented safe transfer techniques when assisting residents with mobility challenges, reducing the risk of falls or injuries.
  • Maintained clear communication with family members regarding the well-being and progress of their loved ones.
  • Encouraged cognitive stimulation through interactive games and activities designed specifically for seniors.
  • Maintained detailed documentation on resident interactions, incidents, and progress towards care plan goals for thorough record-keeping purposes.
  • Managed medication administration accurately to ensure resident safety and adherence to prescribed regimens.
  • Participated in the development of individualized care plans, addressing specific needs and preferences of each resident.
  • Enhanced residents'' quality of life by providing compassionate and attentive care in daily tasks.
  • Contributed to a welcoming atmosphere by engaging in friendly conversations with residents while respecting privacy boundaries.
  • Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
  • Continuously monitored residents'' well-being and promptly addressed any concerns to maintain a safe and nurturing living environment.
  • Observed changes in resident behavior or health status, promptly reporting concerns to nursing staff for timely intervention.
  • Assisted clients in maintaining independence by providing guidance during ambulation as needed around the facility''s premises.
  • Implemented fall prevention strategies throughout the facility to minimize risk factors associated with potential injuries.
  • Facilitated group activities that encouraged social interaction among residents, fostering lasting friendships and community bonds.
  • Supported meal planning and preparation efforts, ensuring nutritious options were available for diverse dietary needs among residents.
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Housekeeping Supervisor

BICESTER HOTEL GOLF & SPA
02.2016 - 09.2016
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Evaluated employee performance and developed improvement plans.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
  • Monitored compliance with all local regulations regarding waste management and sanitation standards.
  • Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
  • Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
  • Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
  • Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
  • Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
  • Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
  • Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
  • Streamlined scheduling process, accommodating both employee preferences and operational requirements.
  • Developed comprehensive training manual for new hires, significantly reducing onboarding time.
  • Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
  • Improved efficiency, introducing digital task management system for tracking housekeeping duties.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
  • Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Maintained required records of work hours, budgets and payrolls.
  • Established and enforced safety protocols and guidelines for staff.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

Education

Giporlos National Trade School, Philippines

Skills

  • Housekeeping tasks
  • Compassionate Care
  • Emotional Support
  • Meal Preparation
  • Nutritional planning
  • Health monitoring
  • Dementia expertise
  • Assistive device use
  • Toileting assistance
  • Fall prevention
  • Patient assistance
  • Physical mobility aid
  • Personal hygiene support
  • Time Management
  • Compassionate Caregiving
  • Patient Care
  • First aid and safety
  • Dementia Care
  • Relationship Building
  • Personal Hygiene Assistance
  • Housekeeping
  • Social interaction
  • Patient Companionship
  • Housekeeping Duties
  • Basic Housekeeping
  • Care Plan Development
  • Workload Management
  • Basic Mathematics
  • Behavior redirection
  • Documentation And Reporting
  • Care plan assessment
  • Rehabilitation Exercise
  • Activities of Daily Living
  • Physical therapy support
  • Client safety and first aid
  • Medication assistance
  • Teamwork and Collaboration
  • Attention to Detail
  • Multitasking

Timeline

Housekeeping Room Attendant - La Quinta
05.2024 - Current
Laundry Attendant - La Quinta
05.2022 - Current
Housekeeping - Doubletree By Hilton
03.2021 - 05.2022
Assisted Living Caregiver - OAK LODGE NURSING HOME
02.2016 - 09.2016
Housekeeping Supervisor - BICESTER HOTEL GOLF & SPA
02.2016 - 09.2016
Assisted Living Caregiver - Point of the Pines Garden
Housekeeping Room Attendant - Academy Hotel
Care Giver - Bonaventure Assisted Living
Housekeeping Room Attendant - Kanto Lodge
Giporlos National Trade School - ,
Maria Marisa Morgan