Maria Mayeli Zotea
Los Angeles,CA
Summary
Accomplished Store Manager at AutoZone with a proven track record in enhancing customer satisfaction and reducing staff turnover through effective team leadership and customer service management. Skilled in multitasking, organization, and implementing sales strategies, I significantly improved store operations and customer relations. Expert in customer service and sales, I excel in fast-paced environments, driving success and growth.
Overview
17
17
years of professional experience
Work History
Store Manager
AutoZone
09.2012 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Credit Analyst
La Curacoa
10.2007 - 09.2012
- Participated in loan committee meetings to provide input on lending processes.
- Made decisions and recommendations about extending lines of credit.
- Negotiated payment plans and loan terms with delinquent customers.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Assessed credit risk and analyzed financial statements.
Education
High School Diploma -
Belmont High School
Los Angeles, CA05-2007
Skills
- Customer Service Management
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Sales Strategies
Timeline
Store Manager
AutoZone
09.2012 - Current
Credit Analyst
La Curacoa
10.2007 - 09.2012
High School Diploma -
Belmont High School
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