Maria Mecheline Tagacay
San Jose,USA
Summary
To utilize my experienced within new environment. Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Writer
Cohen's German Auto Repair
Hollister, CA
01.2024 - 08.2024
- To ensure the customer gets the services their vehicle needed that is suggested being made by the mechanic after diagnosing the vehicle problems
- In direct words, you're selling the service to your prospective customers
- Ordering parts from distributors
- To ensure check list are complete before releasing the cars when repairs are done
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
Social Worker
Skyline Healthcare Center
San Jose, CA
12.2022 - 12.2023
- Must communicate clearly and concise both verbal and written when assisting residents and communicating with colleagues
- Discuss between patients, their families, and Skyline treatment staff to formulate a discharge plan that addresses the patient's needs that can help maintain the gains made during their outpatient treatment.
- Assess their needs, situations, strengths, and support networks to determine their goals
- Help adjust to changes and challenges in their lives, illnesses to full recovery, in order to return to a healthy and active lifestyle.
- Assisting with their doctors appointment, transportation, podiatrist, Eye doctor, Cardiologist and other medical assessments that may occur during the time of recovery.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Developed individualized service plans with clients to address their identified goals.
Sales Clerk
Ben Bridge Jeweler
Santa Clara, CA
01.2021 - 12.2022
- Ability to closed deals
- Processing customers credit card account
- Works as cashier
- Sells, repairs, display high end jewelries
- Performs inventory of company items and high-end jewelries
- Excellent customer service and public relations
- Attends customer problems, demands and needs
- Store key holder and store time keeper
- Receiving and shipping Merchandize
- Merchandizing
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Assisted in the development of store displays to promote products.
Labor Escort (part time)
US Embassy in Hague
Wassenaar, Netherlands
04.2019 - 10.2019
- Escorting construction workers in and out of the U.S
- Embassy building
- Prepping materials on the day before work operation
- Assist during door and framing installation
- Moving and locating materials by using forklift
- Installing ballistic glazing
- Assist installation of LKM7000 and X10
- Assist and trouble shoot irrigation system
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Clerk
Ben Bridge Jeweler
Santa Clara, CA
09.2004 - 12.2014
- Ability to closed deals
- Processing customers credit card account
- Works as cashier
- Sells, repairs high end jewelries
- Performs inventory of company items and high-end jewelries
- Excellent customer service and public relations
- Attends customer problems, demands and needs
- Store key holder and store time keeper
- Receiving and shipping Merchandize
- Merchandizing
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Greeted customers and responded to inquiries in a professional manner.
Mens Specialist
Saks Fifth Ave.
Ontario, CA
01.2001 - 08.2004
- Identified suit fitting according to its brand
- Organized product
- Displays men's garment
- Performs periodic inventory
- Ordering products
Department Manager
Robinsons May
Santa Ana, CA
12.1996 - 01.2001
- Lead and manage a team of 9 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed strategies to improve customer service and increase sales.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Maintained up-to-date records of inventory levels and stocking purposes.
- Perform periodic inventory and merchandising.
Machine Operator (temporary)
IPAC (Integrated Package Assembly Corp.)
San Jose, CA
01.1996 - 01.1997
- Works as front-line wafer saw operator
- Cleans wafer saw machine
- Reads and understands the Traveler (Manufacturing instruction)
- Checks machine program based on size of wafer and cutting measurement (alignments, etc.)
- Performs production inventory
- Prepares report (quantity of cut wafers, machine error or problems, etc.)
Education
Business Administration - Management
Santa Ana College
Santa Ana, CA01.1999
Bachelor of Science - Banking in Finance
St. Paul College
Dumaguete City, Philippines01.1996
Bachelor of Science - Agro-Forestry
Negros Oriental State University
Bayawan City, Philippines01.1995
High School Diploma -
Saint Augustine Academy
Bayawan City, Philippines01.1992
Skills
- Good customer service skills
- Ability to work effectively under pressure
- Excellent human relations
- Service upsells
- Product and service knowledge
- Customer needs assessments
- Managing status reports
- Invoice filing
- Order Preparation
- Estimating
Certification
- LKM 10K Certification, Lockmaster Security Institute, 01/01/20, 2102 John C. Watts Drive, Nicholasville, KY, 40356, Understanding the comprehensive skills necessary for both Government and industrial sector. Hands-on installation of the LKM10K Panic & Push/Pull models with templates and/or fixture on a wood door.
- ProLock - II Door and Door Hardware Installation Certification, Lockmaster Security Institute, 01/01/18, 2102 John C. Watts Drive, Nicholasville, KY, 40356, Determine the correct method of installing Door frames, doors and hardware.
- Kaba Mas X-10 Certification, Lockmaster Security Institute, 01/01/17, 2224 Tacketts Mill, Woodbridge, VA, 22192, Install, open and fix factory default combination.
Awards
- TOP SELLER (MILLION DOLLAR CLUB)
- TOP SALES FLOOR APP (Sales)
Clearance
U.S. GOVERNMENT ACTIVE CLEARANCE - CLEARED AMERICAN WORKER
Timeline
Service Writer
Cohen's German Auto Repair
01.2024 - 08.2024
Social Worker
Skyline Healthcare Center
12.2022 - 12.2023
Sales Clerk
Ben Bridge Jeweler
01.2021 - 12.2022
Labor Escort (part time)
US Embassy in Hague
04.2019 - 10.2019
Sales Clerk
Ben Bridge Jeweler
09.2004 - 12.2014
Mens Specialist
Saks Fifth Ave.
01.2001 - 08.2004
Department Manager
Robinsons May
12.1996 - 01.2001
Machine Operator (temporary)
IPAC (Integrated Package Assembly Corp.)
01.1996 - 01.1997
Business Administration - Management
Santa Ana College
Bachelor of Science - Banking in Finance
St. Paul College
Bachelor of Science - Agro-Forestry
Negros Oriental State University
High School Diploma -
Saint Augustine Academy