Maria Melissa Mercado Bonilla
Takoma Park,MD
Summary
I have over three years of experience in the insurance industry, specializing in auto, home, and personal lines. My background includes sales, customer service, quoting, policy management, and claims assistance. I am skilled at identifying customer needs, explaining coverage options, and guiding clients through the entire service process. I’m known for my strong communication skills, positive attitude, and ability to meet sales targets while maintaining excellent customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Specialist
Costumer Service
05.2024 - Current
- Identify customer needs
- Present products and coverage options
- Prepare quotes and proposals
- Guide clients throughout the purchasing process
- Provide post-sale follow-up
- Consistently meet sales targets
- Resolve inquiries and customer issues
- Provide clear and accurate information
- Maintain an excellent customer experience
- Conduct detailed assessments of client needs to recommend tailored auto insurance coverage.
- Clearly explain policy benefits, exclusions, and conditions to help clients make informed decisions.
- Manage policy issuance, renewals, and coverage updates with accuracy and efficiency.
COSTUMER SERVICE
ACCOUNT SPECIALIST
04.2022 - 04.2024
- Insurance Agent / Sales Assistant
In my previous role at an insurance agency, I was responsible for selling insurance policies and preparing quotes, ensuring clients received coverage tailored to their needs. I also managed financial accounts, including bank deposits and handling cash payments, reporting totals on a monthly basis. This position allowed me to develop strong skills in sales, customer service, financial management, and administrative organization.
Education
High School Diploma -
High School
07.2018
Skills
- Auto, home, and personal insurance sales
- Coverage comparison and quoting
- Document preparation and reporting
- Sales closing and target achievement
- Strong communication skills
- Customer service excellence
- Team collaboration
Accomplishments
Consistently exceeded monthly sales targets for auto, home, and personal insurance.
Implemented consultative sales strategies that improved customer satisfaction and loyalty.
Strengthened business relationships through clear and effective communication.
Certification
Currently studying to obtain the Property & Casualty Insurance License, which will enhance my knowledge and skills in insurance sales and allow me to provide more specialized service to clients.
Languages
Spanish
Full Professional
Timeline
Account Specialist
Costumer Service
05.2024 - Current
COSTUMER SERVICE
ACCOUNT SPECIALIST
04.2022 - 04.2024
High School Diploma -
High School