Maria Melissa Sansano
Grand Prairie,TX
Summary
Hardworking Inventory Specialist bringing 2 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners.
Overview
10
10
years of professional experience
Work History
FULFILLMENT ASSOCIATES / QUALITY ASSURANCE
ASCEND DISTRIBUTION LLC
05.2021 - 12.2023
- Streamlined order processing by implementing efficient picking and packing techniques.
- Strengthened supply chain efficiency by promptly reporting any discrepancies or issues to supervisors for timely resolution.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Drove customer satisfaction by successfully completing all returns quickly.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Selected and filled orders from stock to fulfill customer requirements.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Quality Assurance
Ulta DC
07.2020 - 05.2021
- Created detailed reports summarizing quality assurance activities, findings, and recommendations.
- Established product specifications and quality assurance practices.
- Monitored inventory levels of test supplies and equipment used in the quality assurance process.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Documented all incidents involving product failure or non-compliance with applicable regulations in a timely manner.
Fulfillment Associate / Trainer
Chewy Warehouse
09.2019 - 05.2020
- Read orders to verify attributes and quantities of merchandise.
- Labeled cartons correctly prior to shipping outbound packages.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Packed merchandise for delivery and moved items to delivery area.
- Packaged items with appropriate materials to prevent damage during shipping.
- Placed products on conveyors for final wrapping and shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Worked with cross-functional teams to achieve goals.
Quality Assurance
Blue Apron LLC
01.2018 - 01.2019
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Documented all incidents involving product failure or non-compliance with applicable regulations in a timely manner.
- Conducted periodic audits of production processes to ensure adherence to established standards.
- Assisted in development and implementation of quality assurance initiatives.
- Ensured compliance with industry standards throughout the entire production cycle.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Established procedures and quality standards.
CASHIER
WORLDF DUTY FREE DFW AIRPORT
04.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
HOST/ CASHIER
HMS Host International
08.2013 - 08.2014
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Education
GED -
LYCEUM NORTHWESTERN UNIVERSITY
PHILIPPINESSkills
- Quality Assurance
- Shipping and Receiving
- Inventory Auditing
- Order Accuracy
- Order Processing
- Invoice Verification
- Multitasking Abilities
- Customer Service
- Punctual and Reliable
- Sorting and Organizing
- Material Handling
- Order Picking
- Product Packaging
- Stock replenishment
Languages
English
Full Professional
Timeline
FULFILLMENT ASSOCIATES / QUALITY ASSURANCE
ASCEND DISTRIBUTION LLC
05.2021 - 12.2023
Quality Assurance
Ulta DC
07.2020 - 05.2021
Fulfillment Associate / Trainer
Chewy Warehouse
09.2019 - 05.2020
Quality Assurance
Blue Apron LLC
01.2018 - 01.2019
CASHIER
WORLDF DUTY FREE DFW AIRPORT
04.2014 - 12.2014
HOST/ CASHIER
HMS Host International
08.2013 - 08.2014
GED -
LYCEUM NORTHWESTERN UNIVERSITY
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