Maria Mercedes Garcia
Sioux Center,IA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Promise Community Health Center
10.2021 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
CNC Machine Operator
Rosenboom Machine & Tool
06.2019 - 10.2021
- Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Meet the accurate measurement by the blueprints
- Manually set up machinery, lathes, and grinders.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
Receptionist Administrator
Sibley Inn
05.2017 - 04.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Make reservations for upcoming guests.
- Answer any questions about any concerns or guidance that they might need regarding the area.
Education
Sibley Ocheyedan High School
Sibley, IA05-2019
Associate of Arts -
Northwest Iowa Community College
Sheldon, IA05-2021
Skills
- Customer service
- Patient confidentiality
- Scheduling appointments
- Payment collection
- Multitasking
- Work Ethic
- Communication skills
- Bilingual
- Leadership
- Reliable
- Team member
- Compassion and Empathy for others
Languages
Spanish
English
Timeline
Patient Service Representative
Promise Community Health Center
10.2021 - Current
CNC Machine Operator
Rosenboom Machine & Tool
06.2019 - 10.2021
Receptionist Administrator
Sibley Inn
05.2017 - 04.2019
Sibley Ocheyedan High School
Associate of Arts -
Northwest Iowa Community College
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