MARIA MERCEDES ROSA
McKinney,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
File Maintenance Clerk
Prosperity Bank
Plano, TX
10.2022 - 03.2024
- Created new filing systems for incoming documents and archived inactive ones.
- Retrieved data from files when requested, ensuring confidentiality was maintained.
- Verified accuracy of data entered into the system before submitting it for processing.
- Ensured that all data entry was completed accurately within specified timeframes.
- Provided support in preparing materials for archiving or destruction as required.
- Maintained filing system by organizing documents according to established procedures.
- Scanned documents into electronic format and stored them securely in the database.
- Managed the secure disposal of confidential documents according to company policy.
- Responded to requests for file retrieval, ensuring timely and accurate access to documents.
- Trained new staff on file management systems and best practices.
- Added new material to file records or created new records.
- Classified information into chronological, alphabetical, or numerical order.
- Utilized computer software programs to create reports, labels, forms.
- Verified accuracy of all paperwork prior to submission for processing.
Assistant Service Operation Manager
Albertsons Grocery Store
Plano, TX
08.2004 - 04.2016
- Maintained customer satisfaction and retention by providing excellent customer service.
- Managed daily tasks, delegated responsibilities and monitored progress of work assignments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Pitched in to complete various duties during peak periods or employee absences.
Service Supervisor
Albertsons
Plano, TX
08.2003 - 08.2004
- Supervised team of 6 employees and delegated duties and responsibilities to each member.
- Delivered exceptional customer service and handled all inquiries and complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with costumers to track requests, problems and solutions
Backup Bookkeeper
Albertsons
- Reviewed account balances to ensure accuracy of data entered into the system.
- Resolved balance errors using accounting software.
- Performed clerical duties such as replying to emails and answering phone inquiries.
- Process payroll, money and check deposits and employee pay adjustments.
- Prepared and recorded daily transactions.
- Performed administrative support functions, including efficient hard copy and electronic filing of reconciled records and tracking petty cash.
Education
High School Diploma -
Plano East Sr High School
Plano, TX05-1994
Accounting
Collin County Community College District
McKinney, TXSkills
- Information Security
- File Retrieval
- Filing systems expertise
- Accuracy and Precision
- Reliable
- Multitasking
- Collaboration Skills
Languages
Spanish
Native/ Bilingual
Timeline
File Maintenance Clerk
Prosperity Bank
10.2022 - 03.2024
Assistant Service Operation Manager
Albertsons Grocery Store
08.2004 - 04.2016
Service Supervisor
Albertsons
08.2003 - 08.2004
Backup Bookkeeper
Albertsons
High School Diploma -
Plano East Sr High School
Accounting
Collin County Community College District