Mariam Mamian DIAKITE
Citizen Engagement and Social Inclusion Specialist
Sankt Andrä-Wördern
Summary
Citizen Engagement and Social Inclusion: GBV/SEA/SH, Citizen Engagement mechanisms including Social Mobilization, Transparent Consultations, Community Monitoring, Participative Communication, Communication for Behavior Change, Gender and Social Inclusion, and Grievance Redress Mechanism within development projects.
Overview
14
14
years of professional experience
13
13
Certifications
7
7
Languages
Work History
Social Development Specialist (ETC)
World Bank Group
Washington, DC
12.2024 - Current
- Lead intake and admissibility evaluation of new complaints; draft GRS Intake reports and liaise with complainants and Bank task teams to ensure clarity and completeness.
- Maintain up-to-date records in the GRS Case Management System, including filing of correspondence and supporting documentation.
- Support regional focal points in monitoring active cases; track the GRS service account to ensure timely responses to complainants and task teams.
- Provide data and technical inputs to GRS reporting (intake/evaluation logs, monthly dashboards, annual report, and other relevant reports).
- Draft case meeting minutes and prepare communications to task teams and complainants under the guidance of regional focal points.
- Contribute to the systematization and standardization of case data to strengthen knowledge management and operational efficiency.
- Grievance Redress Service (GRS) | 1818 H Street, NW Washington, DC 20433 USA
Social Development Specialist (STC)
World Bank Group
Washington, DC
01.2021 - 01.2024
- Role focus: Grievance Redress Mechanism and Citizen Engagement Specialist (Mali CMU: Burkina Faso, Mali, Niger, Chad).
- Technical support (reviewing manuals, conducting social development analysis, reporting, social data research and collection for projects under preparation and implementation).
- Coordination, monitoring, and evaluation of the GRM Action Plans of projects in the portfolios of the countries mentioned.
- Technical and logistical support for the establishment of capacity building trainings on the GRM.
- Analysis of implementation status reports and coherence of social reports; review and assessment of communities’ concerns with a focus on the complaint management cycle (complaint circulation channels, complaint treatment, management unit response, and final feedback on communities’ satisfaction).
- Headquarters | 1818 H Street, NW Washington, DC 20433 USA
Social Development Analyst (STC)
World Bank Group
Bamako
01.2021 - 01.2024
- Support in conducting capacity building training related to local development in mining communes in Mali.
- Review of local development planning reports and Social Inclusion analysis and planned activities for vulnerable people in an intersectional manner.
- B.P. 1864 Immeuble Waly Diawara, Avenue du Mali Hamdallaye ACI 2000 Bamako, Mali
GBV SEA/SH & GRM CONSULTANT
World Bank Group
Bamako
01.2019 - 12.2020
- GBV risk assessment and technical support.
- Developed a regional GBV database mapping (GBV professionals, NGOs and Consultants across the Sahel region).
- Initiator of GBV awareness activities in country offices of the CMU of Mali.
- Training (for both World Bank staff and project coordination units of the four CMU countries).
- Collaboration with UNFPA (Mali, Niger, Burkina Faso and Chad) and Malian Ministry of Women and Children; coordination with GBV national program coordinators; member of Mali GBV and social protection sub-clusters.
- Conducting focus groups with women and women organizations in Bank operations/project implementation areas across the Sahel region.
- Conducting GBV capacity assessment of GBV service providers; field missions with Bank safeguards across the Sahel region.
- B.P. 1864 Immeuble Waly Diawara, Avenue du Mali Hamdallaye ACI 2000 Bamako, Mali
STT OPERATIONAL SUPPORT
World Bank Group
Bamako
01.2018 - 12.2019
- Knowledge depository management, GRM monitoring, grievance log management, and reporting for the CMU.
- Portfolio management; support to Country Senior Operations Officer, Senior Financial Management Specialist, Senior Social Development Specialist, Communication Officer, and the Country Director (CMU of Mali).
- B.P. 1864 Immeuble Waly Diawara, Avenue du Mali Hamdallaye ACI 2000 Bamako, Mali
INTERN
UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION (UNIDO)
Vienna
03.2017 - 06.2017
- Organizational committee member of Vienna Energy Forum; preparation of International Women’s Day; preparation of Speed Mentoring program of the United Nations; event management; research.
- Draft of Country Programs for Guinea, Mauritania, and Mali.
- Draft of a communication strategy for UNIDO West Africa Quality System Program; social media strategy for implemented programs in West Africa.
- Vienna, Austria
CONSULTANT
Embassy of Mali in Germany
Berlin
07.2016 - 04.2017
- Responsible for bilateral cooperations Mali–Austria.
- Project Manager, “The manuscripts of Timbuktu” (Vienna, Austria).
- Project Manager, “Cotton to Bazin” Chamber of Commerce Mali–Austria (Vorarlberg, Austria).
CONSULTANT
Permanent Mission of Mali to the United Nations
New York, NY
12.2016 - 03.2017
- Draft of a strategy for political and economic cooperation of Mali with the United States of America and the United Nations.
- Work with the representatives of the six commissions at the Permanent Mission of Mali.
Responsible for Women Empowerment
Frauen Treff
Vienna
01.2013 - 12.2016
- Designed a program for African women living in Austria. Main activities included: social rights, socio-economic skills development, health, social entrepreneurship skills development, and strengthening women’s participation at all levels of society.
- Empowering programs and trainings for women in vulnerable situations.
- Social and legal counselling; referral of GBV victims to service providers.
CONSULTANT FOR INTERNATIONAL, INTERCULTURAL, AND INTERRELIGIOUS AFFAIRS
Afro-Asian Institute of Vienna
Vienna
12.2011 - 12.2016
- Strategy planning to reach the UN MDGs and SDGs; initiated and implemented workshops and trainings on the educational system in Africa and Europe in partnership with the University of Vienna.
- Migration and development; migration policy; diversity management; women’s rights; and work conditions in Europe.
CONSULTANT
Federal Ministry, Republic of Austria
Vienna
04.2014 - 07.2015
- Iran Nuclear Talks with EU/USA & Iran — Administrator of international media accreditations; software and hardware management.
- Coordination and data management of press cards and badges for registered media representatives.
- Provision of support to local and foreign media representatives; information and assistance with participant requests.
Education
Master’s degree - international politics and development, State Activities and Governance Analysis
Institute of Political Science – University of Vienna
Vienna, Austria06.2026
Law -
Faculty of Law – University of Vienna
Vienna, Austria01-2028
Bachelor’s Degree - International Development
Institute of Development Studies, University of Vienna
Vienna, Austria01.2015
Diploma Romanistik (Diplom Studium) - undefined
Institute of Romances Studies - University of Vienna
Vienna, Austria01.2012
Skills
- Citizen Engagement
- Social Inclusion
- Citizen Social Mobilization
- Transparent Consultations
- Community Monitoring
- Participative Communication
- Communication for Behavior Change
- Gender and Social Inclusion
- Grievance Redress Mechanism
- Monitoring and Evaluation
- Capacity Building
- Grievance Redress Mechanism Training
Certification
2015-03-01, Addis Ababa (African Union, Ethiopia), Diplomacy in All fronts
Countries Of Work Experience
- Austria
- Benin
- Burkina Faso
- Chad
- Ethiopia
- Germany
- Guinea Conakry
- Ivory Coast
- Kenya
- Mali
- Mauritania
- Niger
- Togo
- USA
- Senegal
- South Sudan
Regions Of Experience
- South Asia (SAR)
- Middle East & North Africa (MENA)
- Western & Central Africa (AFW)
Timeline
Social Development Specialist (ETC)
World Bank Group
12.2024 - Current
Social Development Specialist (STC)
World Bank Group
01.2021 - 01.2024
Social Development Analyst (STC)
World Bank Group
01.2021 - 01.2024
GBV SEA/SH & GRM CONSULTANT
World Bank Group
01.2019 - 12.2020
STT OPERATIONAL SUPPORT
World Bank Group
01.2018 - 12.2019
INTERN
UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION (UNIDO)
03.2017 - 06.2017
CONSULTANT
Permanent Mission of Mali to the United Nations
12.2016 - 03.2017
CONSULTANT
Embassy of Mali in Germany
07.2016 - 04.2017
CONSULTANT
Federal Ministry, Republic of Austria
04.2014 - 07.2015
Responsible for Women Empowerment
Frauen Treff
01.2013 - 12.2016
CONSULTANT FOR INTERNATIONAL, INTERCULTURAL, AND INTERRELIGIOUS AFFAIRS
Afro-Asian Institute of Vienna
12.2011 - 12.2016
Bachelor’s Degree - International Development
Institute of Development Studies, University of Vienna
Diploma Romanistik (Diplom Studium) - undefined
Institute of Romances Studies - University of Vienna
Master’s degree - international politics and development, State Activities and Governance Analysis
Institute of Political Science – University of Vienna
Law -
Faculty of Law – University of Vienna