Summary
Overview
Work History
Education
Skills
Timeline
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Maria Monica Martinez Tapia

Operations Specialist
Chula Vista,California

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.

Overview

11
11
years of professional experience

Work History

Electronic Banking Specialist

Enterprise Bank & Trust
10.2023 - Current
  • Monitored fraud alerts and investigated suspicious activity, protecting customer accounts from unauthorized access or transactions.
  • Assisted in the implementation of a new online banking platform, contributing to an improved user experience for customers.
  • Educated customers on online banking and mobile banking applications.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.

Lead Teller

Balboa Thrift & Loan
09.2020 - 10.2023
  • Able to maintain high standards of job requirements and handle assignments with dependable results, detail oriented and reliable, diligently performing assigned tasks with satisfaction for my employer our customers and my self.
  • Self sufficient and able to carry out duties with minimal directions while working as a team player responding to the needs of others.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Identified potential needs through observation, questioning, and listening.
  • Execute teller functions including processing account Deposits, Withdrawals, Loan Payments, Incoming and Outgoing Wire transfers Domestic and International, ACH processing, Account History Research, Non Post and GL's reconciliation.
  • Responsible for day to day support to all of our branches and other departments with all areas of operations
  • Responsible to callback work performed by other peers to assure proper completeness of task
  • Review reports for maintenance on New Accounts, Close Accounts and Dormant and Inactive Accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.

Branch Operations Manager

Neighborhood National Bank
10.2018 - 09.2020
  • Daily overall branch operations, provided daily guidance to tellers and customers,
  • Approved transactions within my authority, backed up teller line, Issued negotiable instruments, Vault Teller, Ordered and prepared outgoing cash shipments for The Federal Reserve Bank.
  • Completed daily ACH, Non Post /NSF, GL's reports, CTR and New Accounts reports.
  • Prepared and input Outgoing / Incoming Domestic and International wires within my limits.
  • Handled Reg E claims and adjustments and Online Banking.
  • Complied with regulatory guidelines and requirements for audits and certifications.

Teller Operations Specialist

First Choice Bank
02.2013 - 10.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Assisted with training of new tellers on policies and procedures.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Lazaro Cardenaz
Tijuana, MX

Skills

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Timeline

Electronic Banking Specialist

Enterprise Bank & Trust
10.2023 - Current

Lead Teller

Balboa Thrift & Loan
09.2020 - 10.2023

Branch Operations Manager

Neighborhood National Bank
10.2018 - 09.2020

Teller Operations Specialist

First Choice Bank
02.2013 - 10.2018

High School Diploma -

Lazaro Cardenaz

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Maria Monica Martinez TapiaOperations Specialist