Marian Ayala
Server/Cashier
Bartow,FL
Summary
Dynamic Cafe Attendant with proven expertise at TLC Catering Inc, excelling in food service standards and cash handling. Recognized for enhancing customer loyalty through personalized service and upselling techniques, contributing to increased sales. Skilled in safe food handling and maintaining a clean, organized environment, ensuring an exceptional dining experience.
Overview
4
4
years of professional experience
46
46
years of post-secondary education
Work History
Food Delivery Driver
TLC Catering Inc
Bartow, FL
02.2022 - 02.2025
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Pushed, pulled and transported large loads and objects.
- Maintained high personal grooming standards and uniform presentation.
- Verified orders prior to completing deliveries to avoid customer complaints.
Cafe Attendant
TLC Catering Inc
Bartow, FL
02.2021 - 02.2025
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Notified management of product and supply shortages to reduce disruption in availability.
- Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
- Assisted in training new hires by sharing best practices related to customer service, food preparation.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Replenished products daily for optimal freshness and visibility.
- Displayed excellent multitasking abilities while managing multiple orders simultaneously during peak hours without compromising quality or efficiency.
- Processed sales transactions using POS system.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
- Accurately operated cash register to process customer payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Produced food and drink products adhering to company quality and quantity standards.
Education
Diploma -
01.1979 - 03.2025
Skills
Menu offering knowledge
Safe food handling
Food service standards
Sales expertise
Cash Handling
Cleaning and organization
POS system use
Food portioning
ServSafe
Timeline
Food Delivery Driver - TLC Catering Inc
02.2022 - 02.2025
Cafe Attendant - TLC Catering Inc
02.2021 - 02.2025
East Haven High - Diploma,
01.1979 - 03.2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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