Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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MARIAN BAEZ MARTINEZ

Riverview

Summary

Personable and proactive professional with strong aptitude for customer engagement and positive, upbeat attitude. Possesses knowledge of property management fundamentals and excellent communication skills, seamlessly transitioning into effective relationship building and problem-solving. Committed to enhancing tenant satisfaction and optimizing leasing operations. Offering strong organizational skills and keen ability to learn and adapt in dynamic environment. Brings solid understanding of payroll regulations and proficiency in handling payroll software.

Overview

5
5
years of professional experience

Work History

Leasing Consultant

Bainbridge Sunlake
09.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.
  • Developed strong relationships with local businesses, creating partnerships that benefited both parties.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Payroll Specialist

BG Multifamily
08.2020 - 08.2021
  • Set up, reconciled and paid wage garnishments.
  • Generated payroll reports for management review.
  • Adhered to department policies and procedures to encourage successful internal and external audits.
  • Ran payroll and distributed checks according to corporate specifications.
  • Entered and maintained employee payroll data for assigned facilities.
  • Handled special projects related to payroll improvements as assigned by management.
  • Prepared year-end tax documents for employees, including W-2 forms.
  • Reviewed and corrected errors in timekeeping systems before processing payroll.

Education

High School -

Newsome High School
05.2020

Associate of Arts - Human Resources Management

Central Piedmont Community College
Charlotte, NC
12-2028

Skills

  • Fair housing policies
  • Building rapport
  • Fair housing regulations
  • Customer service
  • Sales techniques
  • Property tours
  • Unit inspection
  • Leasing and sales
  • Application processing
  • Telephone and email etiquette
  • Lead generation
  • Market trends
  • Payroll processing
  • New hire processing
  • Time sheet review
  • Accounts receivable
  • Meeting deadlines
  • Payroll administration

LANGUAGE

Spanish - Fluent
Italian - Intermediate

Timeline

Leasing Consultant

Bainbridge Sunlake
09.2024 - Current

Payroll Specialist

BG Multifamily
08.2020 - 08.2021

High School -

Newsome High School

Associate of Arts - Human Resources Management

Central Piedmont Community College

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MARIAN BAEZ MARTINEZ