Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Marian Baker

Aylett,VA

Summary

Dynamic professional with extensive experience at Walmart, specializing in project management and customer service. Proven ability to analyze data and resolve conflicts, resulting in a 10% sales increase within six months. Strong commitment to teamwork and operational efficiency through effective leadership and inventory management.

Overview

21
21
years of professional experience

Work History

CEC Coorindinator

Marshalls Department Store
Mechanicsville, VA
08.2023 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Assistant Manager

Spectrum/Benjamin Moore Paint Company
Mechanicsville, VA
09.2006 - 04.2020
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Proposed or approved modifications to project plans.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Maintained up-to-date knowledge of company products and services.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Analyzed business performance data and forecasted business results for upper management.
  • Established processes for monitoring customer satisfaction levels.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Produced thorough, accurate and timely reports of project activities.
  • Recruited and trained new employees to meet job requirements.
  • Created and managed budgets for travel, training, and team-building activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated work to staff, setting priorities and goals.

Department Manager

Walmart
Fruitland, MD
04.2004 - 08.2006
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with all safety regulations in the workplace.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Assigned work and monitored performance of project personnel..
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Developed promotional campaigns to increase brand recognition in target markets.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Followed safety protocols and company processes and procedures.
  • Implemented quality control measures to uphold company standards.
  • Utilized technology and software for inventory management and sales reporting.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • ..........................................................................................................................................................
  • Reviewed completed work to verify consistency, quality, and conformance.0
  • Developed and implemented strategic departmental plans to achieve company targets.

Education

High School Diploma -

Perry Hall High School
Perry Hall, MD
05-1975

Skills

  • Project management
  • Data analysis
  • Inventory control
  • Customer service
  • Sales analysis
  • Conflict resolution
  • Inventory management
  • Employee training
  • Safety compliance
  • Time management
  • Problem solving

Affiliations

I love to draw and paint doing home projects like gardening and building all kinds of things...I like to travel anywhere that's possible. I'm a cancer survivor twice and know that being positive is the key to a long and healthy life..

Accomplishments

I received an award for the most outstanding store in our company for Benjamin Moore.

Timeline

CEC Coorindinator

Marshalls Department Store
08.2023 - Current

Assistant Manager

Spectrum/Benjamin Moore Paint Company
09.2006 - 04.2020

Department Manager

Walmart
04.2004 - 08.2006

High School Diploma -

Perry Hall High School

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Marian Baker