Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marian Bouchnafa

Davenport,FL

Summary

Dynamic Registered Behavior Technician with ABA Kids Connection, skilled in applied behavior analysis and exceptional customer service. Proven ability to enhance client behavior through individualized therapy plans and effective de-escalation techniques. Committed to fostering positive relationships and achieving client goals in high-pressure environments.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

4
4
years of professional experience

Work History

Registered Behavior Technician

ABA Kids Connection
05.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Greeted customers entering store and responded promptly to customer needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Personal Trainer

Crunch Fitness Gym
01.2022 - 02.2023
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.

Sales Associate

Everything But Water
05.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Applied Behavior Analysis

Tohopekaliga
Orlando, FL
08-2023

Rbt - Rbt

Aba Program
Orlando, FL
03-2023

Skills

  • Applied behavior analysis
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Behavior intervention plans
  • Incidental teaching
  • Activity schedules
  • Social skills development
  • Discrete trial training
  • Token economy systems
  • Self-management strategies
  • Customer service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Registered Behavior Technician

ABA Kids Connection
05.2023 - Current

Personal Trainer

Crunch Fitness Gym
01.2022 - 02.2023

Sales Associate

Everything But Water
05.2021 - 02.2022

Applied Behavior Analysis

Tohopekaliga

Rbt - Rbt

Aba Program
Marian Bouchnafa