Marian Carvajal

• Collaborated with and provided support to senior citizens, fostering a positive and enriching environment.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Trained and supervised employees on office policies and procedures.
• Prepared weekly employee work schedules to meet operational needs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Confirmed important and personal information for compliance with security industry standards.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered multiple telephone calls promptly and appropriately handled needs.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Oversaw appointment scheduling and itinerary coordination.

Demonstrated respect, friendliness and willingness to help wherever needed

• Welcomed, greeted and assisted guests in high-traffic store, generating welcoming and warm space.
• Provided primary customer support to internal and external customers.
• Supported and communicated store programs, as well as standards to employees for optimal quality, freshness, safety and cleanliness to 100%.
• Managed cash control, store opening and closing procedures.
• Reviewed scheduling, purchases and other expenses to maintain budget.
• Managed store employees successfully in fast-paced environment through motivating communication and positive feedback.
• Applied performance data to improve operations smoothly and target current business conditions and needs.
• Supervised guests at front counter, answering questions regarding products.
• Rotated merchandise and displayed promotion to new products.
• Conducted over 200 interviews with participants to assess eligibility.
• Collaborated with team members to achieve target results.
• Learned new skills and applied to daily tasks to improve efficiency and productivity to 100% effectiveness.