Marian Cooper
Fort Pierre,FL
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
13
13
years of professional experience
Work History
Teacher
St. Lucie School Board
08.2018 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Assistant Manager
Golden Corral Buffet And Grill
10.2020 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Insurance Verification Specialist
Sunshine Billing
05.2018 - 08.2018
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Resolution Team Lead
Express Scripts Pharmacy
09.2013 - 05.2018
- Introduced innovative problem-solving techniques, leading to quicker resolutions and increased customer satisfaction ratings.
- Established clear goals and expectations for team members, fostering a results-driven work environment.
- Implemented quality assurance measures that ensured consistent delivery of exceptional service from the entire resolution team.
- Promoted open communication channels among team members that fostered collaborative problem solving.
- Managed escalated cases with professionalism and diplomacy, resolving issues while maintaining positive client relationships.
- Reduced customer complaints by ensuring timely and accurate responses to their concerns.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Server
Steak N Shake
03.2011 - 09.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12.2017
Associate of Arts - General Studies
Indian River State College
Ft. Pierce, FL12.2015
High School Diploma -
Port St. Lucie High School
Port Saint Lucie, FL05.2013
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Student Engagement
- Behavior Management
- Performance Assessments
- Learning Strategies
- Small Group Instruction
- Student-Centered Learning
- Collaborative learning
- Differentiated Instruction
Timeline
Assistant Manager
Golden Corral Buffet And Grill
10.2020 - 05.2023
Teacher
St. Lucie School Board
08.2018 - Current
Insurance Verification Specialist
Sunshine Billing
05.2018 - 08.2018
Resolution Team Lead
Express Scripts Pharmacy
09.2013 - 05.2018
Server
Steak N Shake
03.2011 - 09.2013
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - General Studies
Indian River State College
High School Diploma -
Port St. Lucie High School
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