MARIAN CORONADO

• Providing in-depth financial and product support. This requires a deep understanding of BMI Financial Group's offerings, potentially encompassing areas such as life and health insurance with global coverage, and travel assistance plans.
• Customer relationship management, including direct engagement with customers, maintaining relationships, and ensuring high levels of customer satisfaction.
• Collaboration with internal teams. Working closely with various departments like claims processing, medical teams, legal, and product operations to resolve complex cases.
• Process improvement and documentation. Identifying trends, creating reports, and contributing to better support processes and documentation.

• Lead each shift, collaborating with a team of baristas to deliver quality customer service and expertly crafted products.
• Be a role model for store operations.
• Discovers and responds to customer needs.
• Manage customer inquiries and resolve any issues that arise during shifts.
• Manage food preparation and handling processes to maintain quality and safety standards.

• Help support field team members and U-Haul dealerships with equipment.

• Develop pricing strategies and analyze sales data and statistics.

• Prepare reports on reservation statistics and performance, manage customer inquiries and complaints, and provide clear and accurate information to ensure clients make the correct reservation.

• Support enrolled customers by understanding their needs, explaining our service, and routing calls to the proper department.

• Following call scripts for policy compliance, covering various client issues, and maintaining detailed conversation records in our system.

• Keep accurate records of customer interactions and transactions, such as account information.

•Solves billing issues and transactions claims.

• Unloading materials and merchandise from incoming, Vehicles and stacking them to assigned places.

• Locating and moving stock of products to pallets or crates for storage or shipment.

• Picking and banding pieces for shipping.

• Answered constant flow of customer calls with minimal waiting times.
• Update account information to maintain customer records.
• Oversaw customer inquiries and suggestions courteously and professionally.

• Managing correspondence, designing filing systems, reviewing underwriting requisitions
• Make sure clients insurance claims can be process faster.
• Scheduling meetings and appointments.
• Implementing and maintaining procedures/office administrative systems.

• Updated database of contacts and resources for company-wide distribution.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Prepared PowerPoint presentations for senior-level staff with mindfulness.

• Used in-store system to locate inventory and place special orders for customers.
• Managed efficient cash register operations.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Built customer loyalty and retention by delivering excellent shopping experiences.